At CommerceIQ, we help consumer brands accelerate their retail ecommerce market share growth and profitability through machine learning algorithms. We are building the world’s most complete and sophisticated Retail Ecommerce Management Platform, which connects and intelligently automates the management of retail ecommerce channels like Amazon, Walmart, and Instacart, across the entire ecommerce operational chain of retail media management, sales operations, supply chain, and digital self analytics.
We are in hyper growth mode, having recently raised our Series D funding at unicorn valuation (>$1B) and ended our third year of triple-digit revenue growth. Continued acceleration of our growth is fueled by landing new customers, expanding our platform through new products, managing new retail ecommerce platforms, and delivering exceptional customer service to unlock high net retention rates.
Fueled by the rapid growth of both our customers and our business, CommerceIQ, “The first and only purpose-built automation platform to support the entire ecommerce flywheel” is seeking Customer Success Specialists to help us expand our partnerships with our customers.
The goal of the Customer Success Specialist at CommerceIQ is to provide our world-class customers with top-tier support, enabling their teams to successfully leverage our platform to achieve profitable revenue growth. This goal is accomplished through close collaboration with the broader CommerceIQ Customer Success Team as well as other cross-functional partners to onboard, train, and provide day-to-day support for our customers. Since we partner with ecommerce sales, marketing, and operations teams to grow their ecommerce business, it’s imperative that our Customer Success Specialists have a deep understanding of the customer’s business priorities and are able to align our customer’s pain points with the solutions our platform provides.
This position is open to candidates in the US and Toronto, CA.
What You'll Do:
What You'll Bring:
Benefits & Perks:
Help us build the future of ecommerce. Apply now or learn more at https://commerceiq.ai!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.