Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About the Role
We’re looking for a versatile Technical Writer based in Vancouver, Canada, to join our Customer Learning team. You’ll be among the first to collaborate with sales enablement industry leaders to invent the future of Highspot’s self-service resources and provide world-class content to our global customer base.
In this role, you’ll design and create robust content for Highspot customers, equipping them with resources for building and optimizing their Highspot solution. Along the way, you’ll work with product managers, service team members, and your team of awesome content creators to define a uniquely Highspot content strategy that anticipates customer needs and fosters success.
If you’re ready to shape the future of our content and help our customers shine, let’s talk!
What You'll Do
Plan, design, write, manage, and continually enhance content that guides customers through Highspot's features and functionality.
Collaborate with subject matter experts to identify customer challenges and develop resources that empower them to independently address these issues.
Strategically map out a streamlined content strategy aimed at efficiently delivering exceptional customer learning resources.
Advocate for an exceptional user experience across the Highspot platform.
Seasoned tech writer. 3 - 5+ years of experience as a technical writer at a software company, documenting features and customer scenarios within rigorous time constraints. You excel in designing technical content that’s conversational and crystal clear.
Information architect. You obsess over organizing information in an easy-to-understand hierarchy and can build intuitive connections throughout the customer learning resources in various channels and platforms.
Entrepreneurial spirit. You actively embrace innovation, strive for continuous improvement, and are eager to help scale a new team’s impact across the company.
Knowledge of CRM software such as Salesforce or Dynamics
ZenDesk Guide or similar authoring tool
Analytics tools to measure and improve content performance
Experience with instructional design and learning management systems (LMS)
Experience creating videos or other animated content
Understanding of WCAG 2.2 or curiosity to learn more
Highspot also offers the following employee benefits for this position:
- Comprehensive medical, dental, vision, disability, and life benefits
-Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP)
with immediate vesting
-Generous Holiday Schedule + 5 Days for Annual Holiday Week
-Quarterly Recharge Fridays (paid days off for mental health recharge)
-Flexible work schedules
-Professional development opportunities through LinkedIn Learning
-Discounted ClassPass membership
-Access to Coaches and Therapists through Modern Health
-2 Volunteer days per year
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of any grounds protected by applicable human rights legislation, which may include age, ancestry, citizenship, color, ethnicity, family status, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disabilities, political belief, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button."