Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.

While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.

About the Role

We are seeking a highly strategic and skilled Accounts Receivable (AR) Manager who is proactive, customer and people centric leader to own the accounts receivable functions, including, billings, customer payment applications, collections, cash forecast and relevant month end reporting requirements. You will manage a global team of AR professionals which may include FTE and contractors. . This role requires you to be result-oriented as there are finance outputs that the AR team will be measured on. A great candidate is a multitasker with excellent communication skills. Cultivate team unity as you build relationships while working closely with your team and fellow managers to reach department goals. This highly visible role will report to the Senior Accounting Manager based in the US and will need to work in the US time zone as necessary.

Responsibilities

Responsible for global Invoicing, customer payment applications and collections function
Maintain Billings, Collection and Uncollectible policies including necessary updates
Partner with cross functional business stakeholders such as Sales, Revenue Operations, Legal, FP&A and Accounting
Contribute to finance month end close activities (A/R reserve analysis, A/R recons, Journal entries for reclass, write-offs, etc)
Scale AR operations as the business continues to grow. This includes process improvements, automation and enhancements in new customer onboarding, portal billing and dunning
Collaborate with Sales and Customers AP or Procurement to ensure timely collection
Own the monthly cash collection target, DSO target and update cash forecast as necessary
Train and coach a global team members on best AR practices
Coordination with third-party collection agency
Communicate internally and externally to identify issues, propose solutions, and executions
Participate in ad-hoc projects around Order-To-Cash cycle
Assist in resolving escalated discrepancies to ensure timely and accurate resolution.
Working with the functional leaders and other internal groups to build scalable processes

Required Qualifications

8+ years of experience in managing Accounts Receivable function at a global company
At least 3+ years of experience in managing global workforce
Experience in SaaS industry is a plus, as well as relevant certification in the profession
In depth knowledge of Billings, Dunning, Credit check and Order to Cash Process
Managerial skills to handle problems and crisis in a confident and decisive manner.
Demonstrate ownership for making difficult decisions, taking calculated risks and experimenting with new approaches
Excellent negotiation, interpersonal, verbal and written communication skills
Ability to work under pressure and with strict deadlines
Proficient in Microsoft Excel and Word
Proven instances in identifying and driving process improvements and operational efficiency projects
Preferred CA or Master’s Degree in Accounting, Finance, or related field

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Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

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