Qumulo is the leading file data platform for multi cloud environments, providing unrivaled freedom, control, and real-time visibility for file data at massive scale. Fortune 500 companies, major film studios, and the largest research facilities in the world trust Qumulo to help them innovate with their mission-critical digital files. The Qumulo experience makes file data management simple with continuous new features, a single solution for all workloads, and access to customer success experts on your schedule.

At Qumulo we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we welcome and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.

About the Position

Customers are the lifeblood of our company and Qumulo is looking for strategic, customer focused and results-driven Customer Success Engineers (CSEs). CSEs will engage and work with our customers to answer technical questions or resolve complex issues. The CSE is ultimately responsible for the complete life cycle of a customer issue and ensuring proper communication and resolution.

Responsibilities

Work cross-functionally with our sales, product and engineering teams to proactively manage each customer’s successful deployment
Proactively manage each customer’s business needs and environments
Prioritize and drive resolution for escalated customer issues
Provide feedback to engineering and product teams on product gaps and areas of improvements
Collaborates with peers and mentors on complex issues
Consistently grow knowledge and expand skill sets

Qualifications

Excellent written and verbal communication skills
Basic network troubleshooting skills and understanding of general network technologies
Familiarity with Linux & Windows operating systems
Familiarity with Windows Active Directory or LDAP
Basic understanding of file permissions
Strong problem solving skills with a can do attitude
2-5 years experience in a customer facing role

Senior CSE Qualifications

Excellent networking configuration experience with modern switch operating systems (Cisco, Arista, Mellanox)
Familiarity with network attached storage or scale out file systems
Comfortable with basic scripting in the Linux command line
Ability to review system logs to understand the chain of events that occurred in a system
5-10 years of experience working in a technical customer support role

Principal CSE Qualifications

Excellent familiarity with gathering packet captures and their analysis
Ability to assist in the reproduction of complex technical issues and root cause analysis
Very strong Linux command line scripting skills
Ability to review system logs and identify gaps as needed to solve complex issues
10+ years of experience working in a senior technical customer support role

Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

*Please note that employment at Qumulo is contingent upon completion of a satisfactory background check.

For more information on our Applicant and Employee Privacy Notice please click on the link below:

http://qumulo.com/applicant-employee-privacy-notice

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