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Customer Success Manager - Korea

Qumulo

Qumulo

This job is no longer accepting applications

See open jobs at Qumulo.
Customer Service, Sales & Business Development
Seoul, South Korea
Posted on Thursday, January 11, 2024

About the Company

Qumulo is the leading file data platform for multi cloud environments, providing unrivaled freedom, control, and real-time visibility for file data at massive scale. Fortune 500 companies, major film studios, and the largest research facilities in the world trust Qumulo to help them innovate with their mission-critical digital files. The Qumulo experience makes file data management simple with continuous new features, a single solution for all workloads, and access to customer success experts on your schedule.

At Qumulo we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we welcome and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.

About the Position

Customers are the lifeblood of our company and Qumulo is looking for strategic, customer focused and results-driven Customer Success Managers (CSMs). This position is an exciting opportunity to be the first Korean CSM in the APAC region! Bring your entrepreneurial spirit, and help Qumulo build out our APAC business in Korea and beyond. CSMs will engage, retain and enable our customers to curate their data at exabyte scale. The CSM is ultimately responsible for the complete lifecycle of a portfolio of Qumulo customers and nurturing those relationships to ensure their continued success.

Responsibilities:

  • Own the ultimate success of Qumulo customers including customer onboarding, implementation, retention and renewal. This role will ensure that customers derive maximum value from their investments in Qumulo and are wildly successful with their product.
  • Handle overall responsibility for managing the customer relationship to ensure retention and renewal
  • Drive seamless onboarding processes and work cross-functionally with our sales, product and engineering teams to proactively manage each customer’s successful deployment.
  • Prioritize and drive resolution for customer issues and escalate as needed.
  • Provide feedback to engineering and product teams on product gaps and areas of improvements.

Qualifications:

  • Native Korean language required
  • Excellent English language skills
  • Excellent written and verbal communication skills
  • Technical account management experience strongly preferred
  • Strong problem solving skills with a can do attitude
  • Strong project management and organizational skills
  • Detail oriented and able to multitask and prioritize.
  • Experience in customer facing support roles
  • Familiarity with scale out file systems
  • Ability to travel up to 10%

Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

*Please note that employment at Qumulo is contingent upon completion of a satisfactory background check.

For more information on our Applicant and Employee Privacy Notice please click on the link below:

http://qumulo.com/applicant-employee-privacy-notice

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This job is no longer accepting applications

See open jobs at Qumulo.