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We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them.

Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, London, San Antonio, Spokane and remote locations. We’ve got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies.

At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees.

Our mighty team of three Application Analysts support the CRM applications that Rover relies on to handle customer contact. This means you'll have the opportunity to work with a broad cross-section of Rover teams on projects that really make a difference. Our current tech stack is Zendesk for core CRM and Talkdesk for telephony. The team also supports our internal ticket management (Jira) and content management (Confluence) solutions. All of our supported apps are multi-tenant, cloud-based, i.e. no on-prem servers.

Who we're looking for:

This person will be focused on providing technical understanding and support for Rover's CRM tools - specifically Zendesk and Talkdesk. They will contribute, directly and at a high skill level, to resolving technical issues within our platforms, coordinating the implementation of new features and functionality, and collaborating with operations and program management partners to lead or contribute to major projects and initiatives. The position requires a confident, self-motivated employee who has a passion for improving Rover’s internal and external customer experience and a drive for efficiency and process improvement. The ideal candidate will also have solid experience with administering Jira Service Management and Jira Software Management products.

Rover is an equal opportunity employer committed to promoting a diverse, inclusive and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations and ordinances.

We are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.