Invest in your career with a Madrona-funded company.

Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. Our amazing user community provides us with real-time feedback and contributions to improve the developer experience everywhere.

Backed by top VC firms, we have built a team of professionals from various successful start-ups and well-known technology companies. Together, we collaborate cross-functionally, engage with and support our users to improve the developer experience, deliver world-class open-source software, and enhance our commercial SaaS platform.

Temporal is growing and working towards building the best community. We are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for helping developer communities, open-source software, and want to be a part of our amazing team, we'd love to hear from you!

Temporal is a product by developers for developers. High-quality, community-oriented support is the basis of our existence and success as a technology and a business. We believe investing in, nurturing, and growing with our community will only become more important moving forward. Our fundamental mission is to enable developers to write better software.

The Developer Success Engineer will act as the frontline for our community, which includes:

- Providing solutions to common issues, application architectural guidance, and other developer's questions on Slack, Discord, Discourse, Zendesk, and more.

- Building relationships and representing the needs of community members, customers, and our partners.

- Conducting design and code reviews with users (ranging from individuals to Fortune 10 companies), providing them with necessary guidance so they can confidently build Temporal applications.

- Contributing to a knowledge base to increase the support team's leverage.

- Working with engineering and product teams to triage bugs, identify new features for the product, and align on deliverables.

- Identifying and establishing metrics that help us improve the quality of support we provide and the scale at which we can provide it.

- Adhering to a set of standards and etiquette for support at Temporal.

- Establish areas of technical proficiency across the Developer Success organization to further develop technical expertise/skillsets as the organization grows

- Mitigate the workload of requests into Engineering while maximizing the user experience

- Develop new strategies and processes for how to enable our users to self-service or one: many capabilities

- Advocate for our developers and customers internally, and help the broader team connect more deeply with our users.

- Actively promote Temporal in our community, and create valuable content for our users, including blog posts, videos, etc.

- Will be in an on-call rotation

- Strong preference for candidates located in the UK, especially the greater London area.

- 6+ years of experience working with developers, preferably with experience/exposure writing/testing/troubleshooting applications in one of the following languages: Python, Golang, TypeScript

- Experience with deployment and managing medium to large-scale architectures (e.g., Kubernetes or Docker).

- Experience with monitoring tools such as Prometheus and Grafana and troubleshooting performance and availability issues

- Minimum of one year experience in an internal or external customer-facing role.

- Passion for helping others regardless of who they are or how they act.

- Experience working with or as part of remote teams.

- Strong written and verbal communication skills.

- Seek to understand first, lead with data, and rely on facts.

- Previous experience in customer-facing positions such as a professional services consultant, solutions architect, customer engineer, etc.

- Experience with security certificate management and implementation

- Ability to understand use cases and translate them into Temporal design decisions and architecture best practices

- Technologies: EKS, GKE, Kubernetes, Prometheus, Grafana, OpenTracing, Terraform/Ansible/CDK