Booster is building the frictionless, tech-powered energy supply chain for modern transportation. We power the world's largest fleets more efficiently and sustainably through our direct operations and world-class partners.

Our BoosterOS platform eliminates the usual manual frictions between order and cash, thereby enabling energy delivery to support more businesses at lower costs. Today, we deliver conventional and renewable fuels directly to fleet vehicles nationwide, reducing costs and lowering carbon emissions—while paving the way for future clean alternatives. As demand for sustainable energy outpaces infrastructure, Booster provides the critical tech-driven, modular solution, helping customers seamlessly transition to better solutions for their operations, their communities, and our planet.

We lead by our values and hold ourselves – and each other — accountable to them. Our values guide how we interact, the choices we make, and the decisions we take—ultimately driving our long-term success as a business.

Safety as our daily guiding principle,
Customer at the heart of all our actions,
Integrity in doing the right thing even when no one is looking,
Excellence in never settling and always raising the bar
Boldness in being brave and creating the future, and
Stewardship in supporting the planet and everyone on it—we support our communities, our customers, and our people while driving play, purpose, and potential every day.

Role Overview

Booster is seeking a high-hungry, high-ownership Operations Manager to lead market execution through the Booster Business System (BBS), anchored in SQDPP (Safety, Quality, Delivery, Productivity, People).

This is not a maintenance role - it is a builder role.

You will own the daily operating system of the market, driving disciplined execution, building scalable processes, and developing a high-performing team. This role requires someone who is relentless about improvement, thrives under pressure, and is driven to make a measurable impact.

You are expected to turn strategy into execution by embedding Lean Daily Management (LDM), solving problems at the root cause, and creating an operation that runs on standards - not heroics.

Core Responsibilities (SQDPP Framework)

Safety (Non-Negotiable Foundation)

Own safety as a system, not a checklist
Ensure full compliance with DOT regulations, Hours of Service, and operational standards
Lead all incidents through 3-Legged 5-Why RCCM to true root cause
Conduct regular audits and reinforce a zero-compromise safety culture
Build proactive mechanisms to prevent incidents — not react to them

Quality (Service Excellence & Standardization)

Ensure consistent execution of Booster service standards across all sites
Drive performance against key quality metrics:
- Service Fill Rate (SFR), Vehicle Fill Rate (VFR), misses, audit scores
Standardize best practices and eliminate variability in execution
Partner cross-functionally to close service gaps and improve customer outcomes
Reinforce that every miss is a process failure to be solved, not repeated

Delivery (Execution & Reliability)

Own daily execution of fueling operations across the market
Translate demand into optimized routing, scheduling, and resource allocation
Ensure on-time, complete, and reliable service delivery
Identify and mitigate risks before they impact customers
Build operational discipline through clear daily, weekly, and monthly execution rhythms

Productivity (Efficiency & Cost Discipline)

Drive performance across key productivity metrics:
GPH, route efficiency, asset utilization, labor productivity
Identify and eliminate waste using Lean / Kaizen principles
Optimize resource allocation to balance service and cost efficiency
Implement scalable process improvements that increase throughput without sacrificing safety or quality

People (Team & Culture Development)

Recruit, develop, and retain high-performing Service Professionals
Establish a culture of accountability, discipline, and continuous improvement
Lead through structured coaching, performance management, and real-time feedback
Build bench strength and develop future leaders
Create an environment where expectations are clear and performance is consistently elevated

BBS Execution Expectations

Lead Lean Daily Management (LDM):
- Tier 1 / Tier 2 meetings
- Visual management boards aligned to SQDPP
Drive structured problem solving using:
- 3-Legged 5-Why RCCM
- 4-Blocker / 9-Blocker frameworks
Ensure standard work is defined, followed, and continuously improved
Build systems that scale – not reliance on individual effort

Success Profile

Experience

3+ years in operations leadership within:
- Logistics / transportation
- Field operations / last-mile delivery
- High-growth, execution-heavy environments

Capabilities

Proven ability to drive results through people, process, and systems
Strong operator with high attention to detail and execution rigor
Structured problem solver with a bias toward root cause thinking
Comfortable managing real-time complexity while maintaining operational discipline

Mindset (Critical)

Hungry and driven — actively seeks ownership and impact
Builder mentality — creates systems that outlast the individual
Discontent with average — constantly pushes for better outcomes
Accountable — owns results, good or bad
Resilient — thrives in fast-paced, ambiguous environments
Continuous learner — always improving self, team, and systems

Education

Bachelor’s Degree preferred

What Good Looks Like (SQDPP Outcomes)

Safety: Zero preventable incidents, full compliance, audit-ready at all times
Quality: Consistent achievement of service metrics (SFR, VFR, minimal misses)
Delivery: Reliable, predictable execution with no surprises to customers
Productivity: Continuous improvement in GPH, utilization, and cost efficiency
People: High-performing, engaged team with strong retention and internal growth

Role Positioning

This role is the execution engine of the market and the frontline leader of the Booster Business System.

If you are someone who:

Wants to build, not maintain
Takes pride in owning outcome
Is driven to win through discipline and continuous improvement

Salary Range: $85,000 to $115,000 plus Booster Equity Grant

What makes Booster different?

Career Progression Room for growth and advancement!
Medical Benefits Best in class Medical, Dentist and Vision! We also offer Kaiser for CA Residents only.
Employee Referral Program May receive up to $750 for referring a friend, family member or previous coworker.
Booster Company Equity! Stock Options at a fast-growing startup with strong VC backing.
Flexible PTO

Individuals seeking employment at Booster are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws.

Booster does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Booster doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Booster.

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