Invest in your career with a Madrona-funded company.


Renewals Desk Manager



Austin, TX, USA
Posted on Friday, May 31, 2024

At Branch, we’re transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our Branch team consists of smart, humble, and collaborative people who value ownership over all. Everything we do is centered around creating a great product, team, and company that lives and breathes our motto: Build Together, Grow Together, Win Together.

We’re looking for a highly driven Renewals Desk Manager to thrive in a fast-paced and dynamic go-to-market deal support environment. As a Renewals Desk Manager, you will be responsible for supporting account teams to renew and grow a large book of business spread across the globe. This is a highly visible and collaborative role, where you’ll get the opportunity to make an impact and create a scale for a growing organization. The Renewal Desk Manager will be an integral part of Branch’s global deal team and you will work closely with Sales, Customer Success, and Legal among others, to ensure the long-term success of our customers.

As a Renewals Desk Manager, you’ll get to:

  • Work closely with account teams on renewals and assist on planning the strategy and execution of renewals.
  • Manage the contract paperwork cycle by drafting, reviewing and coordinating the execution of orders.
  • Conduct customer conversations to understand budgets, stakeholders, requirements, and approval processes.
  • Defend against competitive pressures and identify expansion/cross-sell opportunities.
  • Maintain data hygiene and keep up to date status of renewals for week on week management of pipeline, forecasting and executive reporting.
  • Collaborate closely with Sales, Account Management, and other support teams to resolve customer inquiries and provide the best customer experience throughout the renewal process.
  • Meet or exceed annual and quarterly revenue goals.

You’ll be a good fit if you have:

  • Bachelor’s Degree in Marketing, Sales, Finance or related field.
  • 3 years + experience in a renewals role within saas based organization
  • High confidence in managing customer quoting & contracts.
  • Strong customer-facing acumen with negotiation and communication skills.
  • Ability to multi-task and to help manage a high volume of accounts.
  • Able to build relationships quickly and work across many cross-functional teams.
  • Must be self- motivated, goal-oriented, able to work independently with little oversight to deliver on deadlines and ensure timeliness of renewals.
  • Experience working with Salesforce and other CRM tools.
  • Flexibility to work extended hours during month/quarter end.

This role will be based at our Austin office and follows a Hybrid schedule that will be aligned with our Return to Office guidelines. This role does not qualify for US visa support.

A little bit about us:

  • Branch is funded by investors such as NEA, Founders Fund, and Playground Global.
  • We are headquartered in Palo Alto, CA with teams around the globe.
  • Diversity at Branch ranks in the top 10% for similarly sized companies (by Comparably).
  • In 2022, 2023 and 2024 we were recognized as one of Forbes Best Startups and certified by Great Places to Work.
  • We have more than 3 billion monthly users and are partnered with over 100,000 apps.

If you think you’d be a good fit for this role, we’d love for you to apply! At Branch, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our careers, and we can’t wait to show you what we have to offer!

Candidate Privacy Information:
For more information on the data that Branch will collect through your application, and how we use, share, delete, and retain that information as part of our recruitment and employment efforts, please see our HR Privacy Policy.