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Developer Success Engineer

clerk.com

clerk.com

Software Engineering
Europe
Posted on Friday, February 2, 2024

Description

About us

Clerk is at the forefront of user management technology, offering a comprehensive suite of embeddable UIs, flexible APIs, and admin dashboards designed to transform the way businesses authenticate and manage users. Our mission is clear: to solve user management challenges by providing developers with solutions that are both powerful and user-friendly. With a globally distributed team, we are committed to delivering an exceptional developer experience, underpinned by obsessive attention to detail and a deep understanding of the JavaScript ecosystem.


The Role

We are seeking experienced Developer Success Engineers (Mid-Level to Staff) with a proven track record of supporting developers and a strong expertise in the JavaScript ecosystem. This role is ideal for individuals who are not only technically proficient but are also passionate about learning, contributing to the community, and driving continuous improvement in developer support and engagement.

Key Responsibilities

  • Advanced Technical Support: Provide expert-level support to developers, guiding them through complex challenges and maximizing their use of Clerk's platform within the JavaScript ecosystem.

  • Proactive Knowledge Sharing: Lead in the development of comprehensive documentation, advanced code samples, and best practices tailored to Clerk’s ecosystem.

  • Continuous Learning and Contribution: Stay at the forefront of JavaScript technologies and user management trends, actively contributing to Clerk's strategy and product evolution.


What We’re Looking For

  • Deep JavaScript Ecosystem Expertise: Extensive experience with JavaScript, React, and other popular frameworks/libraries. A strong understanding of the challenges and best practices in user management within this ecosystem.

  • Experienced in Developer Support: Demonstrated ability in supporting and empowering developers, with a focus on solving complex technical issues and enhancing developer satisfaction.

  • Eagerness to Learn and Innovate: A proactive approach to learning new technologies and contributing to the knowledge base, with a passion for driving innovation and excellence in developer support.


Why Join Us

  • Impactful Work: Make a significant impact on the developer community by providing unparalleled support and contributing to a platform that's redefining user management.

  • Growth Opportunities: Advance your career in a role that encourages continuous learning and contribution, within a team that values expertise, collaboration, and innovation.

  • Global Collaboration: Join a diverse and global team dedicated to excellence, working together to solve complex challenges and support developers around the world.

Benefits

  • Competitive Salary – We want you to know that we value the skills and experience you bring to the table. We go out of our way to make sure that you feel fairly compensated.

  • 📈 Equity Ownership – At Clerk, we believe in shared success. That's why we offer a stock option plan so that everyone can benefit from the growth and prosperity of the company.

  • 🎧 Work Gear - Set up your ideal home office with the gear of your choice. At Clerk, we want to ensure that you have everything you need to perform at your best.

  • 📚 Professional Development - We set a high bar for ourselves and offer a education budget to help you consistently improve your skills.

  • 🏖️ Flexible Vacation Policy – We believe in work-life balance and trust you to take the time you need. Although we recommend 25 days per year, our vacation policy is unlimited. This is in addition to observing national holidays specific to your country of residence.

  • 👶 Parental Leave - We recognize that parents need to take time off work to care for and bond with a new child, newly adopted child, or newly placed foster child. We offer 16 weeks of parental leave to all new parents.

  • 🌍 Diverse and Inclusive Team – Join our exceptional, diverse, and globally distributed team at Clerk. We are committed to fostering an inclusive environment where everyone can contribute their best in building impactful products and tools for the modern web.