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Solutions Engineer

San Francisco, CA, USA
Posted on Friday, June 7, 2024

About the Team

It’s an exciting time for Clerk, coming off a year of record user growth and product launches that further our vision of making authentication and user management intuitive and enjoyable. Solutions Engineers at Clerk help others integrate and build on our platform — from developers integrating authentication into their app for the first time, to engineers at popular technology companies building complex identity and access management systems.

You’ll primarily communicate with Clerk users to solve problems and help them build cool things. You’ll also be their voice to internal teams like product and engineering and identify ways to help improve Clerk.

What You’ll do:

  • Become an expert on Clerk’s platform and APIs and how to best deploy them

  • Own and drive relationships with external audiences of all kinds — from engineer to CTO — to understand business objectives and translate requirements into solutions

  • Oversee onboarding in collaboration with field-facing teams, ensuring customers enjoy amazing user management experiences

  • Optimize our internal and external documentation and processes surrounding a host of products

  • Spend some time analyzing our processes and instigating changes to help scale our user operations

  • Work in partnership with other teams at Clerk to define the future of developer experience on the platform

You’d be a great fit if:

  • You have a users-first mindset, and keep their needs at the forefront of everything you do

  • You’re a capable engineer, with previous background building web or mobile applications

  • Experienced in full stack development and software architecture patterns, able to understand how a wide variety of technologies and systems interact with each other

  • Enjoy teaching or enabling others to be successful, making complex concepts easy to understand

  • Have a background working in a similar customer-facing role (e.g. solutions, sales or partner engineer)

  • Thrive in a cross-functional, collaborative environment

We’re a small, highly distributed team and looking for candidates who are able to learn quickly and think creatively. The ideal candidate would have a strong background working with some of the languages we interact with most often (Next.js, React, JavaScript, Node.js, Go and Ruby) and have interest in communicating with technical and non-technical audiences.