Invest in your career with a Madrona-funded company.

Our Strategic Account Managers own Clozd's most important client relationships — large enterprise accounts like Google, Microsoft, and other Fortune 500 organizations. You'll serve as the primary commercial owner of these accounts, responsible for renewals, multi-year expansions, and deepening Clozd's strategic footprint across complex, multi-stakeholder organizations. You'll partner closely with an Account Executive overlay (supporting new business and large expansions) and a dedicated Program Manager (driving day-to-day program execution) to deliver exceptional outcomes as a unified account team.

What you will be doing:

• Owning the full commercial relationship for a portfolio of Clozd's largest accounts — renewals, expansions, and long-term account planning.

• Partnering with an AE overlay to identify, scope, and close large expansion and cross-sell opportunities across new lines of business, geographies, and solution areas.

• Coordinating with a dedicated Program Manager to ensure flawless delivery, proactively surfacing risks and aligning execution to client priorities.

• Building trusted advisor status with VPs, C-suite sponsors, and cross-functional stakeholders across product, marketing, sales, and strategy.

• Developing strategic account plans that map Clozd's solutions to the client's organizational priorities and growth initiatives.

• Leading Executive Business Reviews and strategic readouts that demonstrate program ROI and position Clozd as indispensable.

• Monitoring program health — response rates, stakeholder engagement, interview volume, time-to-insight — to mitigate risk and uncover expansion opportunities.

• Serving as the voice of Clozd's largest customers internally, influencing product roadmap and go-to-market strategy.

Qualifications:

5–8+ years of account management, strategic sales, or customer success experience, with meaningful time managing large enterprise accounts in B2B SaaS.

Track record of retaining and growing seven-figure accounts within complex, multi-stakeholder organizations.

Experience working in a team-selling model alongside AEs, solutions engineers, or delivery teams.

Strong executive presence — confident leading strategic conversations with VP and C-suite stakeholders.

Superb interpersonal and communication skills with a consultative, insight-driven approach.

Analytical mindset — comfortable interpreting program data and client feedback to inform strategy.

BA/BS degree required; MBA or equivalent experience a plus.

Startup mindset: thrives in fast-moving environments with high ownership expectations.

Cultural alignment with Clozd's core values: vision, drive, empathy, stewardship, authenticity, and integrity.

This position has a strong preference for in-office here in our Lehi, UT (M-F) office, but is up for discussion depending on the candidate and circumstances.

Benefits:

• Competitive compensation (i.e. salary, bonus, 401k, and equity)
• Majority of medical, dental, disability, life, and other insurance paid
• Unlimited PTO with a boss that encourages taking time off and using PTO to recharge
• 10 paid holidays and company shutdown between Christmas and New Years
• Weekly catered lunches, stocked kitchens, quarterly company/department activities, maternity/paternity leave, EAP program, etc.