Invest in your career with a Madrona-funded company.

Clozd is the leader in Decision Intelligence, helping companies uncover the truth by capturing direct feedback throughout the customer journey.

We believe most revenue organizations are operating without the full picture. CRM and call data only tell part of the story. Clozd delivers the missing truth layer, giving executives the insights they need to improve win rates, retention, and growth.

We need team members who can tackle ambiguity, solve complex problems, and delight customers. We hire dynamic employees who take initiative, find ways to simplify and scale, possess strong interpersonal and communication skills, value humility and learning, crave a fast-paced startup environment, and never compromise their integrity.

What you will be doing:

Conducting win-loss interviews with executive-level buyers (CMO, CTO, etc.) in your target language and in English
Summarizing win-loss themes and communicating them clearly to clients through presentations
Identifying opportunities for product, program, and process improvement within our program management function
Assisting program managers in developing strong client relationships
Designing and conducting survey-based research
Ensuring client adoption of Clozd software and key win-loss findings
Shift Information:
This is a 20-hour/week role. Shifts are scheduled based on your language and the time zones of the clients you'll serve, all expressed in Mountain Time (MT):
French — 6:00–10:00 AM MT. Quebec/Eastern Canada follows Eastern Time, so this maps to 7:00 AM–3:00 PM MT; France maps to 2:00–6:00 PM Central European Time.
Spanish — 6:00–10:00 AM or 7:00–11:00 AM MT, depending on the region (Spain, Mexico/Central America, Colombia/Peru/Ecuador, or Argentina/Chile/Uruguay).
German — 6:00–10:00 AM or 5:00–9:00 AM MT, which maps to 2:00–6:00 PM or 1:00–5:00 PM Central European Time — a perfect window for European business hours.
Japanese (APAC) — 5:00–9:00 PM MT. This is a dedicated night shift covering Japanese-language interviews for Japan (9:00 AM–12:00 PM JST) as well as English-language interviews for New Zealand and Australia.

Qualifications:

• 0–2 years of full-time work experience
• Min. BA/BS degree from a top-tier institution, with a superb academic record
• Native or near-native fluency in French or Spanish (preferred), or German or Japanese (also considered) — see language note below
• Demonstrated experience working successfully within a team environment
• Strong project management, problem-solving, and analytical skills
• Excellent presentation and communication skills
• Internship or full-time experience in management consulting, technology, or market research is helpful, but not required
Language Fluency Note:
We require native-level or near-native fluency — the kind built through living in-country, formal academic study, or a combination of both. Candidates whose only exposure is conversational experience, without additional academic or immersive experience, may not meet the fluency bar needed to conduct executive-level interviews.