Cohesity is on a mission to radically simplify how organizations secure and manage their data, while unlocking limitless value. As a leader in data security and management, we make it easy to secure, protect, manage and derive value from data—across the data center, edge, and cloud. At Cohesity, we're a group of builders and go-getters who are committed to doing the right thing. We encourage you to come as you are, as our differences make us stronger.
Join us and we'll lead the way together.
Senior Software Engineer- Supportability (MTS4/5)
Senior Member of Technical Staff - MTS-4/5
We are looking for Software Engineers who are motivated and passionate and willing to enhance Cohesity’s Products and by working on features, tools, scripts that will make it easy to sell, deploy and maintain. This senior technical role is focused on building tools, systems, and processes that help deflect support cases, streamline the path to resolution and reduce the overall level of effort to support our products. The Supportability Engineer is focused on developing telemetry, defining requirements and driving end-to-end delivery of Supportability initiatives. The team will also collaborate with Engineering to develop and deliver Supportability requirements within the product that help simplify the customer user experience – how they are utilizing the product and when to add capacity, simplify upgrades, troubleshooting and hardware replacement, and focus on self-service.
This role requires both deep technical skills and good Support experience to evangelize the positive impact of supportability and usability on products, gain an understanding of support issues to drive change, and identify debug efficiency opportunities through tools and product built-in diagnostics capabilities. This engineer must understand support workflow and dependencies - capable of independently building dashboards, scripts, telemetry, and accelerated troubleshooting using a variety of industry standard tools including Python/Go, Snowflake, Tableau, SFDC, JIRA and Confluence.
Responsibilities (What you will be doing)
The responsibilities and functions this role will perform on a regular basis, how the job functions within the organization and dependencies with other teams
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Equal Employment Opportunity Employer (EEOE)
Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.