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Employee Relations Partner



People & HR
Heredia Province, Heredia, Costa Rica
Posted on Wednesday, June 26, 2024

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The Employee Relations Partner, is a key member of Cohesity's growing Employee Relations Team. This role will be supporting business divisions within Costa Rica and assist with the Americas. It will serve as a trusted advisor to resolve challenging issues including: complex investigations, compliance issues, performance improvement, conflict resolution and other ER concerns. This role will partner, as needed, with People Partners, Legal, Compliance, HR Operations, and others to analyze, diagnose and resolve Employee Relations issues in an efficient, respectful and effective manner.


  • Conduct internal (and potentially sensitive) investigations and propose remediations related to employee concerns and potential policy violations.
  • Support the business with change management initiatives in an agile, flexible and responsive manner.
  • Partner with managers and employees to facilitate positive interactions and effective outcomes for matters including performance coaching, performance improvement plans, written warnings, disciplinary actions and communications.
  • Collaborate cross functionally with division leaders, Legal and HR to resolve ER cases and sustain positive employee relations.
  • Provide detailed case management documentation, executive summaries and timelines clearly written and with recommended outcomes.
  • Analyze employee relations trends monthly / quarterly for your region to develop proactive strategies, solutions, training programs and policies.
  • Maintain thorough understanding of Cohesity's HR policies/procedures and relevant employment and labor laws to ensure equitable and consistent resolution of cases.
  • Engage and complete projects across divisions and functions where ER expertise and input is required.
  • Identify learning and development opportunities for managers to advise and train managers in employee relations standard processes and strategies.
  • Assist with employee relations special projects as needed.
  • Drive cross functional partnerships with HR, Payroll, legal, IT and other parts of the business.

Qualifications & Experience:

  • Bachelor's degree
  • 5+ years of related experience - ER, employment law and HR Business partner supporting Costa Rica and Americas
  • Background in HR, Employment Law and Business in Costa Rica and Americas
  • Prior HR generalist experience - having worked in other HR subject areas
  • Good written and oral English language skills
  • Experience using a case management system and accountability for detailed, documented investigations
  • Experience building and using metrics to identify employee relations trends
  • Experience of other global Employment Law is a plus

Personal Attributes:

  • Principled integrity
  • Ability to use strong discretion, judgment, maintain strict confidentiality and remain candid when conducting investigations or handling sensitive information
  • Promote the highest ethical business standards in line with Cohesity’s culture
  • Proven attention to detail and excellent verbal and written communication skills, including the ability to write cohesive emails, summaries and investigations plans/reports in English.
  • Ability to build collaborative working relationships and be a conscientious, trusted adviser, acting with respect and kindness, with employees at all levels, regions, and divisions of the organization.
  • Ability to handle complex and emotionally charged issues with maturity and composure, addressing situations objectively and without bias.
  • Passionate about making things better, e.g. improving processes, reducing/removing inefficiencies.
  • Ability to analyze data, create reports and use system analytics to dig into root cause analyses.
  • Proven ability to navigate optimally within ambiguity, with multiple priorities in a dynamic, fast-paced environment - prior experience working in the technology industry is a plus
  • Strong interpersonal skills and the ability to interact and communicate effectively with executives, senior leaders, members of management, and employees at all levels of the company
  • Ideally able to work at least 2 days per week in the Cohesity Costa Rica office
  • Positive attitude and growth mindset including an ability to remain resilient when tackling difficult challenges

***This is a hybrid role that requires to be onsite 1-2 times a week with a flexible schedule***


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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.