Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.

We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design.

Join us on our mission to shape the future of our industry.

Costa Rica (Office)

We’ve been named a Leader by multiple analyst firms, and are prominently featured in the Forbes Cloud 100 and CRN’s Coolest Cloud companies. Our growth is off the charts, and we’re just getting started!

The Graduate Site Reliability Engineer (or Technical Support Engineer) is a technical support role within the Cohesity Support organization. The position is based in our local support center, where you will have the opportunity to work with other talented engineers in a highly collaborative team environment, learning from a top performing group of talented support engineers. We are looking for passionate people who possess a willingness to learn as well as excellent communication and customer service skills to join our team!

Primary Job Responsibilities

Support Cohesity customers with case opening processes, initial problem assessment and documentation, and routing to appropriate technical resource
Record customer interactions, including investigation, troubleshooting, and the resolution of issues
Work closely with the global Cohesity Support Team, Cohesity Engineering, and Account Management Teams
Provide the best experience possible for Cohesity Support customers, both internal and external
Use available tools to investigate and troubleshoot technical issues
Demonstrate considerable judgment in selecting methods and techniques for acquiring solutions
Manage workload to ensure that all customer issues are resolved in a timely manner
Propose process improvements with solutions

Required Skills

You are graduating on your bachelor's degree specializing in storage, networking or virtualization between July 2024 and July 2025, encouraged start date would be July 2025.
You are passionate about customers; their success is your success. Phenomenal communication skills and full command of the English language.
You have hands-on knowledge and understanding of Linux Command Line utilities.
You have basic knowledge of networking, or database administration, or cloud environments (from classroom/education, or self-taught course work)
You have phenomenal verbal and written communication skills; you are clear in your delivery and thorough with your details
Your teamwork and interpersonal skills make it easy for you to prioritize and multitask without missing deadlines
You have a natural curiosity for technology; you seek to understand how things work or why they don’t
You have strong problem solving and troubleshooting abilities

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or talent@cohesity.com for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

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