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Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.

We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design.

Join us on our mission to shape the future of our industry.

Ready to secure the future of data with Cohesity?

The Service Delivery Manager (On-Site: Mumbai) is responsible for overseeing the day-to-day delivery of services to clients/customers at their location. This role ensures that service level agreements (SLAs) are met, customer satisfaction is high, and operational performance is optimized. The position involves coordination with internal teams, vendors, and stakeholders to maintain seamless service operations.

HOW YOU’LL SPEND YOUR TIME HERE

• Serve as the primary point of contact for clients on-site, ensuring consistent and effective communication.

• Monitor service delivery performance and ensure adherence to SLAs and KPIs.

• Lead and coordinate on-site service teams, including scheduling, task allocation, and performance monitoring.

• Identify risks and issues in service delivery and implement timely corrective actions.

• Maintain strong client relationships and drive continuous improvement initiatives.

• Conduct regular service reviews and reporting for both internal leadership and client stakeholders.

• Coordinate with technical teams to ensure smooth implementation and ongoing support of services.

• Manage escalations and ensure timely resolution of service issues.

• Ensure compliance with company policies, client requirements, and industry standards.

• Support resource planning activities for the on-site operation.

WE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING

• Bachelor’s degree in Business, IT, Operations, or related field.

• 10+ years of experience in service delivery or operations management, preferably in a client-facing or on-site role.

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Proficiency in service management tools and reporting.

• ITIL or PMP certification (preferred).

• Strong problem-solving and decision-making abilities.

• Ability to work independently in a fast-paced environment.

• On-site presence at client or company location is required.
• May involve occasional travel between sites.
• Flexible availability for emergency escalations or service-impacting events.

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In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.