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Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.

We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design , and our culture.

Want to join the leader in AI-powered data security?

Production Engineering team is at the forefront of building next-generation supportability solutions that combine AI-driven intelligence with automation to transform operational efficiency. By harnessing deep telemetry and advanced diagnostics, the team delivers proactive insights that enable faster issue resolution and smarter decision-making. Their innovations empower support and customers with seamless self-service, predictive support, and a significantly enhanced user experience.

As a Senior Manager – Production Engineering, you will lead a high-impact team focused on enhancing the supportability, reliability, and scalability of our cloud services and infrastructure. You will drive strategic initiatives that reduce support effort, improve customer experience, and enable self-service through automation, telemetry, and advanced diagnostics. This role blends technical leadership with operational excellence, requiring a deep understanding of support workflows, driving automations including AI adoption, and cross-functional collaboration.

HOW YOU’LL SPEND YOUR TIME HERE

Strategic Leadership & Vision

• Define and execute an innovation roadmap that transforms support operations and elevates customer experience through intelligent automation and AI-driven insights.

• Champion supportability excellence across Support, Sustenance Engineering, Customer Experience, and Sales teams, fostering a shared vision of proactive, data-informed service delivery.
  

Team & Project Management

• Lead and mentor a high-performing team of Production Engineers and Technical Program Managers passionate about redefining support through next-gen technologies.

• Drive project execution, resource optimization, and performance management with a focus on agility, impact, and continuous improvement.

• Cultivate a culture of ownership, experimentation, and customer-centric innovation.
  

Technical Oversight

• Guide the development and deployment of intelligent supportability tools, automation frameworks, and telemetry systems that deliver deep operational insights.

• Ensure scalable and secure infrastructure through proactive monitoring, diagnostics, and predictive alerting.

• Strengthen incident response readiness and postmortem analysis to improve SLA adherence and customer satisfaction.
  

Cross-Functional Collaboration

• Partner with Support, Sustenance Engineering, Customer Experience, and Sales teams to embed supportability into operational workflows and customer engagement strategies.

• Collaborate to streamline escalation paths, improve feedback loops, and accelerate resolution timelines with built-in observability and diagnostics.
  

Data-Driven Decision Making

• Leverage advanced analytics and machine learning to uncover trends, root causes, and opportunities for support optimization.

• Deliver actionable insights and strategic recommendations to stakeholders across support and customer-facing functions, driving smarter decisions and measurable impact.

WE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.

• Minimum of 10 years of experience in Customer Facing Roles: Production Engineering, Professional Service or Technical support, or serviceability roles, with a strong track record of driving operational excellence.

• At least 5 years of proven leadership experience managing high-performing engineering or supportability teams.

• Hands-on proficiency in programming languages such as Python, Go, Java, or C++, with a focus on building scalable automation and diagnostic tools.

• Deep understanding of cloud platforms, CI/CD pipelines, and Agile development methodologies.

• Experience with software engineering tools such as Git, Jenkins, Docker, Kubernetes, and monitoring platforms like Prometheus, Grafana, or ELK stack.

• Exceptional communication, stakeholder engagement, and technical documentation skills.

• Exposure to AI/ML-driven automation and predictive diagnostics is highly desirable.

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or talent@cohesity.com for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.