At CommerceIQ, we help consumer brands accelerate their retail ecommerce market share growth and profitability through machine learning algorithms. We are building the world’s most complete and sophisticated Retail Ecommerce Management Platform, which connects and intelligently automates the management of retail ecommerce channels like Amazon, Walmart, and Instacart, across the entire ecommerce operational chain of retail media management, sales operations, supply chain, and digital self analytics.
We are in hyper growth mode, having recently raised our Series D funding at unicorn valuation (>$1B) and ended our third year of triple-digit revenue growth. Continued acceleration of our growth is fueled by landing new customers, expanding our platform through new products, managing new retail ecommerce platforms, and delivering exceptional customer service to unlock high net retention rates.
We are looking for an Operations Specialist for our Customer Success Team (CS) with a highly entrepreneurial mindset that can drive processes, systems, and reporting that help to improve the overall effectiveness and scalability of our CS efforts. This is a cross-functional role that will work with work with Customer Success, Product, and Analytics to ensure key internal reporting is accurate and best practices are being set and followed. The Operations Specialist will also help to ensure that the CS team is successfully onboarding customers and seamlessly adopting the product.
Skills, Experience & Qualifications Required:
Preferred Qualifications: (in addition to required):
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