CommerceIQ
This job is no longer accepting applications
See open jobs at CommerceIQ.See open jobs similar to "Director of Customer Operations" Madrona Venture Group.Company Overview
At CommerceIQ, we help consumer brands accelerate their retail ecommerce market share growth and profitability through machine learning algorithms. We are building the world’s most complete and sophisticated Retail Ecommerce Management Platform, which connects and intelligently automates the management of retail ecommerce channels like Amazon, Walmart, and Instacart, across the entire ecommerce operational chain of retail media management, sales operations, supply chain, and digital self analytics.
We are in hyper growth mode, having recently raised our Series D funding at unicorn valuation (>$1B) and ended our third year of triple-digit revenue growth. Continued acceleration of our growth is fueled by landing new customers, expanding our platform through new products, managing new retail ecommerce platforms, and delivering exceptional customer service to unlock high net retention rates.
Profile:
At CommerceIQ, we help consumer brands accelerate their retail ecommerce market share growth and profitably through machine learning and algorithms. We are building the world’s most complete and sophisticated Retail Ecommerce Management Platform, which connects and intelligently automates the management of retail ecommerce channels like Amazon, Walmart, and Instacart, across the entire ecommerce operational chain of retail media management, sales operations, supply chain, and digital self analytics.
We are in hyper growth mode, having recently raised our Series D funding at unicorn valuation (>$1B) in April 2022 and ended our third year of triple-digit revenue growth. Continued acceleration of our growth is fueled by landing new customers, expanding our platform through new products, managing new retail ecommerce platforms, and delivering exceptional customer service to unlock high net retention rates.
We are looking for a seasoned leader to lead customer onboarding and operations functions across all of our product lines.
What You'll Do:
As the Director - Onboarding / operations, you will help build and lead a team of onboarding / operations manager(s) / engineers , solution engineers as well as technical program managers to ensure the best possible onboarding / customer engagement experience for our clients. The candidate should be capable of managing a fast-paced delivery schedule and influence and drive efficient and scalable onboarding strategy with the leadership, as well as take a hands-on approach to implementing that strategy.
Responsibilities:
Requirements:
This job is no longer accepting applications
See open jobs at CommerceIQ.See open jobs similar to "Director of Customer Operations" Madrona Venture Group.