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The Role:

Fueled by our customer and business growth, we’re seeking a Revenue Operations Analyst to enhance the capabilities of our Customer Success team.

We are seeking a dynamic Revenue Operations Analyst to support our Customer Success team. This role requires a strategic thinker who can manage customer success platforms, territories, and quotas while providing analytical support to enhance customer engagement and operational efficiencies. You will work cross-functionally with finance, enablement, and sales teams, playing a key role in our continued growth and customer satisfaction.

What You'll Do:

• Develop and maintain key analytical reports and dashboards, monitoring and managing customer success metrics and KPIs.
• Develop, Maintain analytical scoring models for assessing customer health.
• Oversee the assignment and management of customer success territories and quotas.
• Conduct comprehensive data analysis to forecast needs, identify trends, and provide actionable insights to improve customer retention and satisfaction.
• Collaborate cross-functionally with finance, enablement, sales, and marketing teams to enhance operational coherence and drive success.
• Manage the implementation and ongoing optimization of our Customer Success Platform to ensure it aligns with business goals.
• Support sales and marketing initiatives as needed, contributing to strategy discussions and operational execution.
• Engage in strategic planning and executive reviews, providing data-driven insights and recommendations.

Skills and Qualifications:

• Bachelor’s degree in Business, Economics, Information Systems, or a related field.
• Strong experience in Python and SQL.
• Strong analytical skills with proficiency in Salesforce and Excel/Google Sheets
• Proven experience in operations, business analysis, or a similar role, preferably within a tech or SaaS company.
• Experience in managing compensation plans for customer-facing roles.
• Familiarity with CS territory management and strategic planning.
• Exceptional communication and interpersonal skills, with the ability to work collaboratively across diverse teams.
• Demonstrated ability to manage multiple projects in a dynamic, fast-paced environment.
• Salesforce and Vitally experience is a plus.