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Application Support Engineer
Software Engineering, Customer Service
Bengaluru, Karnataka, India
Posted on Jun 24, 2026
<div class="content-intro"><h2><strong>The Company</strong></h2> <p>CommerceIQ is building the AI platform that runs commerce for the world's largest brands. We are not selling AI demos. We are shipping <strong>AI agents</strong> for content, media, and sales into the workflows of the Fortune 100 every week.</p> <div style="background-color: #1a2a6c; border-radius: 6px; margin: 16px 0; padding: 4px 0; overflow: hidden;"> <table cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width: 25%; padding: 16px 8px; vertical-align: top;"> <div style="font-size: 20px; font-weight: bold; color: #ffffff;">2,200+</div> <div style="font-size: 12px; color: #b0b8d8; margin-top: 4px;">Customers</div> </td> <td style="width: 25%; padding: 16px 8px; vertical-align: top;"> <div style="font-size: 20px; font-weight: bold; color: #ffffff;">10 of Top 12</div> <div style="font-size: 12px; color: #b0b8d8; margin-top: 4px;">CPG Companies</div> </td> <td style="width: 25%; padding: 16px 8px; vertical-align: top;"> <div style="font-size: 20px; font-weight: bold; color: #ffffff;">900+</div> <div style="font-size: 12px; color: #b0b8d8; margin-top: 4px;">Retailers Connected</div> </td> <td style="width: 25%; padding: 16px 8px; vertical-align: top;"> <div style="font-size: 20px; font-weight: bold; color: #ffffff;">$200M+</div> <div style="font-size: 12px; color: #b0b8d8; margin-top: 4px;">Raised</div> </td> </tr> </tbody> </table> </div> <p>Customers include Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's. Backed by SoftBank, Insight Partners, and Madrona. Headquartered in Mountain View with teams across the US, India, Canada, and the UK. Pre-IPO.</p></div><p><span style="font-size: 10pt;"><strong>The Role: </strong></span></p> <p><span style="font-weight: 400;">As a Senior Support Analyst you will answer questions from Fortune 500 consumer brands and help uncover product opportunities that help brands win.</span></p> <p> </p> <p><span style="font-size: 10pt;"><strong>What You'll Do:</strong></span></p> <ol> <li style="font-weight: 400;"><span style="font-weight: 400;">Ticket Management/ Support queue management on all incoming requests/issues/enhancements</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;"> Diagnosing, troubleshooting, documenting and developing new solutions that solve the root cause of customer problems</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Dive deep to understand the product insights, engineering logic and data model and leverage the information to drive RCAs with the engineering team and publish them to the stakeholders.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop a comprehensive understanding of the product to leverage the understanding of the solutions and drive RCAs. When given access to user and developer documentation, knowledge base articles, source code, and infrastructure be able to develop a layered understanding of how the product works end-to-end.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Regular communication on incoming client issues with Engineering as well as Customer Success teams and subsequent prioritisation of the same.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to quickly establish good working relationships, </span><span style="font-weight: 400;">display integrity in interactions and participate as an active support for</span><span style="font-weight: 400;"> engineering and </span><span style="font-weight: 400;">customer success teams.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong communications skills to </span><span style="font-weight: 400;">interact with internal & external stakeholders.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Use the results of metrics and offer assistance to the teams in performing retrospective analysis of the various client issues.</span><span style="font-weight: 400;"> Contribute to internal process, product,and improvement efforts.</span></li> </ol> <p><span style="font-weight: 400; font-size: 10pt;"> </span></p> <p><span style="font-size: 10pt;"><strong>What You'll Bring:</strong></span></p> <ol> <li style="font-weight: 400;"><span style="font-weight: 400;">Bachelor of Science in Computer Science/Engineering or relevant experience</span><span style="font-weight: 400;">. Experience in technical support /</span><span style="font-weight: 400;">enterprise SaaS products </span><span style="font-weight: 400;">is a huge plus. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Hands on experience with SQL - majorly DML - select commands so that you can deep dive into the tables of the data.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">2-3 years of experience in Software/Product customer facing environments.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proficient problem solver and troubleshooter. Consistently drive RCA and permanent resolutions to all the bugs reported.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Good understanding of software Development/testing concepts.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to grasp the Product Abilities & requirements. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Have great understanding and working knowledge with MS Excel & Word. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Good communication skills and ability to effectively engage with members across geolocations. Fluency in both spoken and written English.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrated track record of excellent customer service skills and professionalism to effectively manage communication with internal and external stakeholders.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Leverages feedback from the clients and customer success team , collaborate with Product team to identify and drive Product improvements/enhancements.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong experience interacting and collaborating cross functionally with Engineering, Product Management, and customer success.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.</span></li> </ol> <p><span style="font-size: 10pt;"> </span></p> <p> </p> <p><span style="font-size: 10pt;"><strong>Benefits & Perks: </strong></span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400; font-size: 10pt;">Highly competitive pay, benefits, and early stage stock options</span></li> <li style="font-weight: 400;"><span style="font-weight: 400; font-size: 10pt;">Unlimited PTO and seven paid company holidays</span></li> <li style="font-weight: 400;"><span style="font-weight: 400; font-size: 10pt;">No meetings after noon on Fridays</span></li> </ul> <p><span style="font-weight: 400; font-size: 10pt;"> </span></p> <p><span style="font-size: 10pt;"><span style="font-weight: 400;">Help us build the future of ecommerce. Apply now or learn more at </span><a href="https://commerceiq.ai"><span style="font-weight: 400;">https://commerceiq.ai</span></a><span style="font-weight: 400;">!</span></span></p> <p> </p><div class="content-conclusion"><p><em>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law. </em></p></div>