Common Room
This job is no longer accepting applications
See open jobs at Common Room.See open jobs similar to "Technical Support Engineer" Madrona Venture Group.About us
Common Room brings companies closer to their communities.
Today’s most successful organizations are powered by thriving communities of end users, but many struggle with visibility into this new growth engine. Common Room gives teams the ability to understand and take action on the engagement happening across digital channels to deliver better customer experiences, measure community impact, and drive business growth.
We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the community platform for modern SaaS companies. And we’re backed by 25+ operators from community-first organizations such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more.
You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all.
So hello! Please, knock on our door. We'd love to meet you.
Why we need you:
Everything we do revolves around our customers, and we’re looking for a customer-obsessed Technical Support Engineer who loves solving tricky problems.
As a founding member of our support team, you’ll play a critical role in shaping our customer support experience. You are scrappy, detail oriented, and aren't afraid to get into the weeds. You never have a “not my job” mentality when it comes to solving customer problems. You are passionate about working with individuals across the company to make sure our customers have a seamless experience using Common Room.
If this sounds like something you’re excited about, we’d love to hear from you.
How you’ll contribute:
You will enjoy being a member of our team if you:
Our values:
Our benefits:
Our investment in caring for our employees and their families is a key part of our values and culture at Common Room:
Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This job is no longer accepting applications
See open jobs at Common Room.See open jobs similar to "Technical Support Engineer" Madrona Venture Group.