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Corporate Travel Advisor - Central Region - Remote

Embark on the next step in your career journey with Direct Travel!

This is a remote work from home position.

As a key member of the Corporate Travel Division, this Corporate Travel Counselor will support our Cleveland Ohio office with accounts in multiple time zones. The Corporate Travel Counselor will be responsible for handling all aspects of corporate travel arrangements for our clients.

This role will work closely with all members of our Corporate Department and report to the Cleveland Operations Manager.

Expedition Expectations

• Fast paced call center supporting a multitude of clients.
• Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation, and rail
• Strong working knowledge and understanding of international pricing rules and procedures
• Supports any documentation of international travel documents, Visa, passport. Advises clients of international travel requirements such as visas, passports, immunizations, etc.
• Uses available sources such as State Department websites, news agencies to stay informed of current international events
• Interacts with traveler or travel arranger and provides 1st level of contact for customer service and technical issues, including online booking tool, Concur and Deem.
• Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit
• Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure.
• Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
• Performs other duties as assigned

Passport to Success

• 10 years Corporate domestic and international experience
• Must demonstrate industry knowledge
• Ability to meet and exceed required performance standards
• Excellent customer service skills required
• Excellent verbal and written communication skills required
• Knowledge of Outlook skills and basic Microsoft platforms
• Must demonstrate thorough knowledge of airline ticketing rules and regulations.
• High proficiency using Airline GDS, Apollo/Smartpoint preferred.
• Proficient in producing lowest logical airfare within client’s policy.
• Strong international airfares and international ticketing, ticket exchange, proficiency and experience.
• Proficient in Internet searches and online booking processes.
• Ability to create domestic and international multi-segment, multi-destination itineraries
• Thorough working knowledge of Exchanging, reissue of tickets.
• Must be able to work flexible hours between 8am-7pm Eastern Time.
• Excellent communication skills via email and phone.
• Accurate and detail oriented
• Works well independently as well within a group.
• Must be able to lawfully work within the US and have unrestricted work authorization for US

Benefits Onboard

In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Our Brand Voyage: About Direct Travel

Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List. For more information, visit www.dt.com.