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Corporate Operations Support Agent - Remote

Direct Travel

Direct Travel

Customer Service, Operations
United States · Remote
Posted on Wednesday, June 19, 2024

Corporate Operations Support Agent – Remote

Embark on the next step in your career journey with Direct Travel!

As a key member of the operations team, the corporate operations support agent will be responsible for assisting the front-line team with a variety of tasks including but not limited to ticket issuance, refund calculations, queue working and other administrative tasks.

This role will work closely with team lead and report to the Director of Operations.

Expedition Expectations

  • Assist agent team with issuing tickets and exchanges
  • Calculate and submit unused tickets for refunding
  • Queue monitoring and PNR clean up
  • Tracking and use of non-refundable tickets
  • Service fee processing
  • Direct billing of hotel stays
  • Email/Invoice management

Passport to Success

  • Minimum 5 years’ experience in Sabre with emphasis on ticketing including exchanges
  • Extensive knowledge/ability to calculate and understand fare rules
  • Ability to work at a fast pace while maintaining accuracy
  • Attention to detail
  • Experience and comfort with automated tools
  • Must be able to lawfully work within the US and have unrestricted work authorization for US
  • This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position.

Benefits Onboard

In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Our Brand Voyage: About Direct Travel

Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List. For more information, visit

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer

If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.