Invest in your career with a Madrona-funded company.


Account Manager - Canada West - Remote

Direct Travel

Direct Travel

Sales & Business Development
Canada · California, USA · Remote
Posted on Saturday, June 29, 2024

Account Manager – Canada West – Remote

Embark on the next step in your career journey with Direct Travel!

As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is a leading provider of corporate travel management, leisure, and meetings and events services. We leverage the expertise of our people, where we enable our clients to derive the greatest value from their travel programs from our offerings of superior customer service, progressive technologies, and significant cost savings.

This position is a remote position, and the prospective Canadian candidate should reside in Alberta, Saskatchewan or Manitoba to be in close proximity to our clients.

Expedition Expectations

As a key member of the Account Management team, the Account Manager will be reporting to the Senior Director of Account Management.

Passport to Success

Manage all aspects of the relationship between Direct Travel and a portfolio of corporate clients including but not limited to:

  • Client retention
  • Managing all existing client contract terms including
  • Negotiations for contract renewals or extensions and amendments
  • The leadership and management of RFI/RFP process
  • Implementation
  • Business consolidation and growth opportunities
  • Selling additional value-added products and services
  • Managing client profitability
  • Conducting business reviews
  • Develop an understanding of client business models, goals, and business needs in order to understand how Direct Travel programs can be part of their solutions.
  • Lead a strategic account planning process with clients, which develops mutual performance objectives, financial targets, and critical milestones.
  • Ensure that account performance objectives and client expectations are continually met - collaborating with internal departments where required to find solutions.

Provide consulting services to clients for (but not limited to)

  • Travel policy development
  • The negotiation, creation and maintenance of airline, car rental and hotel programs
  • Capturing all relevant client related data and opportunities in CRM
  • Consistently uphold the company’s vision and values while ensuring the customer experience is in focus.

Going the Extra Mile

  • Minimum 3 years of corporate travel or account management experience, or similar travel industry transferrable skills and experience
  • Experience using MS Office to enhance productivity, streamline workflows
  • Experience in data management and reporting using MS Excel
  • Excellent knowledge of industry trends and issues, and an understanding of how these impact on the business environment
  • Demonstrated ability to influence corporate client decisions
  • Excellent relationship-building skills
  • Ability to think strategically, and manage and align inter-organizational expectations
  • Excellent communication skills (written, verbal, interpersonal)
  • Solid problem-solving skills with a focus on innovative and creative solutions
  • Exceptional presentation and meeting facilitation skills
  • Excellent data analysis and interpretation skills
  • SalesForce CRM experience an asset
  • Ability to travel up to 10%
  • Perform other duties as assigned.

Benefits Onboard

In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Our Brand Voyage: About Direct Travel

Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 13th on Travel Weekly’s Power List. For more information, visit

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer

If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.