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Direct Savings Desk – Remote

Embark on the next step in your career journey with Direct Travel!

As a key member of the Direct Savings Desk, the DSD rate specialist will be responsible for net fare calculations, markups and ticketing, commission calculations, airline waivers, problem solving, and international rate calculations in in the United States, Canada, and the United Kingdom. This role will work closely with the Direct Savings Desk team, and report to the Director of Enterprise Airline Optimization. This is a full-time remote position with in-office workspace available in some cities in the US, Canada, and Scotland.

Expedition Expectations

• Monitor queues and respond to e-mails for commission advice and checking for lower fares using our net fare and global faring programs
• Evaluation published vs net fare ticketing opportunities
• Understand and process airline waivers via website, e-mail or phone [
• Audit missed commission reports to correct/add through ARC or BSP
• Solve escalated airline ticketing problems through various channels
• Test and troubleshoot airline contracts
• Issue tickets using scripts for net fare programs
• Solve problems, identify root causes & trends to determine best practices.
• Research Debit Memos & Commission Recall Statements
• Interface with various DT/Vision/ATPI offices globally

Passport to Success

• High School Diploma or equivalent
• 5 years of industry experience with at least 3 year booking or pricing complex international travel and applying commissions
• Expert proficiency Sabre, Apollo, or Amadeus (including international faring & commissions, queue management, ticketing), desire and ability to learn another GDS
• Detail oriented and work well in a high volume environment
• Strong commission contract interpretation
• Experience with corporate air contracts
• Experience with airline net fare programs or consolidator tickets
• Proficiency in Microsoft Office or Google Suite
• Desire to embrace technology and maximize efficiencies through its capabilities
• Works well independently as well as within a group
• Must be able to lawfully work within the US or Canada and have unrestricted work authorization for US or Canada
• This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position.

Going the Extra Mile

• Proficiency in multiple GDS’s
• Success loading or managing automated commissions
• Success automating net-fare markup/redistribution in North America

• Experience with PNR flow through GDS and mid-office to include touchless net fare ticketing
• Experience sourcing content via NDC, Consolidators, Overseas Ticketing Partners

Benefits Onboard

In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Our Brand Voyage: About Direct Travel

Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 13th on Travel Weekly’s Power List. For more information, visit www.dt.com.

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer

If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.