As a key member of the West Region Operations Team, the Senior Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

This is a fully remote position.

Expedition Expectations

Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation and rail
May support a single or multiple accounts in multiple pseudo cities
Operates within detailed procedures
Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues
Ensures compliance of a client’s travel policy
Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position

Passport to Success

Minimum 5 years’ experience providing domestic and international travel arrangements
Active listener
Trusted advisor – not an order taker
Superior customer service skills
Flexibility in days and hours worked
Works well independently as well within a group
Work well under pressure and have the ability to deal with change and adversity

Going the Extra Mile

High proficiency using Airline GDS, Sabre
Must demonstrate thorough knowledge of airline ticketing rules and regulations
Thorough working knowledge of exchanging, reissue of tickets
Must be able to thoroughly read, understand and follow client travel policies and guidelines
Ability to meet and exceed required performance standards
Accurate and detail oriented
Working knowledge of Microsoft Office, including Word and Excel

Benefits Onboard

In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Our Brand Voyage: About Direct Travel

Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 13th on Travel Weekly’s Power List. For more information, visit www.dt.com.

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer

If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.

Apply now

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