As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you’re passionate about innovation and ready for what’s next, we’d love for you to join us!

As a key member of the Direct24 team, the Supervisor Role will be responsible for successful completion of comprehensive, accurate, cost-effective travel managements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

This role will work closely with Team Leads, Sr. Advisors and report to the Operations Manager.

Expedition Expectations

Assists Travel Advisors on a real time basis with questions related to client-specific policies, standards in building Passenger Name Records, and questions related to the use of various technical tools
Supports more than one account outside of normal business hours
Interacts with vendors as a liaison in promoting and executing efficient workflow process for frontline advisors
As back up in creating domestic and international travel arrangements for clients to include air, hotel, and ground transportation
Ensures compliance of a client’s travel policy while utilizing agency preferred vendors to maximize profit
Adheres to Direct24 standards in delivering customer experience, including telephone and email etiquette, and follows prescribed customer service escalation procedures
Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
Attends staff and training meetings for ongoing updates in the travel industry
Maintains a favorable working relationship with all other internal associates to foster and promote a cooperative working environment
Promote and monitor empathy and compassion in supporting a positive customer experience
Performs other duties as assigned

Passport to Success

Minimum 8 years of experience in corporate travel or CID environment
Ability to change/create domestic & international multi-segment, multi-destination itineraries
Demonstrate industry knowledge and keep up to date on news and resources
Proficiency in Sabre and Apollo GDS systems
Displays positive work ethic to help maintain/promote positive team morale
Must be able to lawfully work within the U.S. and have unrestricted work authorization for the U.S.
Working non-business hours, weekends, and holidays will be required but includes shift differential compensation

Going the Extra Mile

Basic knowledge of MS Office platform
Experience in supporting after hours environment
Leadership and direct report experience

Benefits Onboard

In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Our Brand Voyage: About Direct Travel

Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. The company is led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur. Direct Travel has offices in over 80 locations and is currently ranked among the top providers of travel on Travel Weekly’s Power List. For more information, visit www.dt.com.

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer

If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.

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