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Corporate Senior Travel Advisor - Remote - Sabre

Embark on the next step in your career journey with Direct Travel!

As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you’re passionate about innovation and ready for what’s next, we’d love for you to join us!

POSITION IS REMOTE

Expedition Expectations

As a key member of the Canada Region Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

Passport to Success

• Operate within detailed procedures
• Interact with traveller or travel arranger and provides 1st level of support for customer service and technical issues
• Ensure compliance of a clients travel policy while utilizing preferred vendors
• Adhere to DT standards in delivering customer service, including telephone and email etiquette, and follows prescribed customer service escalation procedure
• Follow company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
• Attend staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
• Maintain a favorable working relationship with all other company employees to foster and promote a cooperative working environment
• Work with hotel, car, rail to ensure client customer satisfaction

Going the Extra Mile

• Minimum of Eight (8) years’ experience providing domestic and international arrangements.
• Proven experience in international arrangements and able to navigate complex itinerary is required.
• Bilingual in English and French is an asset.
• Proficiency in Sabre GDS is required.
• Demonstrate knowledge and understanding of airline ticketing rules and regulations.
• Proficient in producing lowest logical airfare within client’s policy.
• Demonstrate in-depth knowledge of exchanging, reissue of tickets.
• Ability to read, understand and follow client travel policies and guidelines.
• Excellent communication skills via email and phone.
• Exceptional customer service skills.
• Ability to meet and exceed required performance standards.
• Accurate and detail oriented.
• Ability to work under pressure and can deal with change and adversity.
• Working knowledge of Microsoft Office, including Word and Excel.
• Works well unsupervised as well within a group setting
• Must be able to lawfully work in Canada and have unrestricted work authorization for Canada.
• This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position.

Benefits Onboard

In addition to Medical, Dental, and Vision benefits, Direct Travel offers an employee rewards and recognitions program, Total Rewards Package, which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Our Brand Voyage: About Direct Travel

Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. The company is led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur. Direct Travel has offices in over 80 locations and is currently ranked among the top providers of travel on Travel Weekly’s Power List. For more information, visit www.dt.com.

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer

If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.