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Sr Corporate Travel Advisor – Apollo – Remote

Embark on the next step in your career journey with Direct Travel!

As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you’re passionate about innovation and ready for what’s next, we’d love for you to join us!

As a key member of the Corporate Operations team, the VIP Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

This role will work closely with the Team Leader and report to the Operations Manager.

This is a fully remote position and for a dedicated account.

Expedition Expectations

• Managing all aspects of client travel reservations.
• Developing creative solutions to serve client needs.
• Keeping up to date with industry developments.
• Fulfilling complex and unusual travel requests.
• Reviews all reservations for travel policy and procedure compliance
• Advising clients on lowest fare and routing option
• Ensures that all reservation files pass quality control prior to ticket issuance
• Follows all policy and procedures as outlined in the training manual
• Provides quality service to each corporate client
• Supports preferred vendor agreements
• Responsible for developing relationships with travel arrangers and travelers
• Call backs to clients; Updating profiles
• Researching client needs or special requests when required
• Supporting team members with client requests

Passport to Success

• Strong knowledge of domestic and international corporate travel, international fare construction, and airline routings.
• Ability to act with absolute discretion.
• Able to work business hours Monday to Friday, with a willingness to occasionally work other hours as needed.

Going the Extra Mile

• Minimum 5 years’ experience as corporate travel advisor
• Travel School Graduate preferred
• Experience with Domestic, Transborder and International reservations
• Ability to create domestic and international multi-segment, multi-destination itineraries
• Understands international airfares and international ticketing
• Hands on Car/ Hotel reservation knowledge
• Extensive experience on designated GDS – Travelport Apollo
• Excellent customer service ability
• Excellent attention to detail and accuracy
• Strong communications techniques
• Problem solver and ability to think ‘outside the box’ for customers
• Team player
• Ability to be flexible and multi-task
• Minimum knowledge of Outlook skills and basic Microsoft platforms
• Must be able to lawfully work within the US and have unrestricted work authorization for US

Benefits Onboard