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Group Travel Advisor - Remote/Hybrid - Sabre

Embark on the next step in your career journey with Direct Travel!

As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you’re passionate about innovation and ready for what’s next, we’d love for you to join us!

POSITION IS REMOTE OR HYBRID

Expedition Expectations

As a key member of the Meetings and Events team, the Group Travel Advisor will be responsible for successful research and completion of comprehensive, accurate and cost-effective group travel arrangements for direct travel clients within company policies.

This is a hybrid position (dependent on proximity to the Montreal, Québec office) or a remote position.

Passport to Success

• Completes domestic and international group travel arrangements for clients which may include air, hotel, ground transportation, and rail
• Supports one or more accounts
• Operates within detailed procedures
• Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues
• Ensures compliance of a clients’ group travel policy while utilizing DT preferred vendors to maximize profit
• Adheres to DT standards in delivering customer service including telephone and email etiquette and follows prescribed customer service escalation procedure.
• Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
• Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
• Engage with meetings and events team, meeting planners, and airline sales and support staff.

Going the Extra Mile

• A minimum of 3 years of experience in Group air and Sabre experience (Sabre Red 360 platform preferred but not required).
• Bilingual in French written and oral is a must.
• Domestic and international group air experience.
• Proficiency with international fares, routings, and required traveler documentation.
• Must demonstrate industry knowledge including block space air contracting and ticketing.
• Ability to meet and exceed required performance standards.
• Excellent customer service skills required.
• Excellent verbal and written communication skills required.
• Knowledge of Outlook skills and basic Microsoft platforms.
• Must be able to lawfully work in Canada and have unrestricted work authorization for Canada.
• This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position.

Benefits Onboard

In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Our Brand Voyage: About Direct Travel

Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. The company is led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur. Direct Travel has offices in over 80 locations and is currently ranked among the top providers of travel on Travel Weekly’s Power List. For more information, visit www.dt.com.