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Group Air Specialist – Travel With Alan

Embark on the next step in your career journey with Direct Travel!

As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you’re passionate about innovation and ready for what’s next, we’d love for you to join us!

As a key member of the Travel With Alan team, the Group Air Specialist will work in conjunction with our internal Air, Reservations, and Operations Team to collectively support the air efforts of our group travel division. You will utilize your superior organization and project management skills to organize ensure the highest level of guest satisfaction through booking group air, managing group air arrivals/departures, handling schedule changes/deviations, and providing superior en route air support.

This role will work closely with Travel With Alan new and existing clients, air partners, and fellow Travel with Alan Associates, Managers, and Directors. This position will report to the Travel With Alan Manager, Group Reservations.

This position is preferably 100% office-based, and the prospective candidate will ideally reside within commuting distance of Direct Travel’s Lynnwood office. Remote candidates will be considered, based on experience, and must reside in the U.S.

Expedition Expectations

• Communicate with clients and internal teams regarding flight options, itinerary changes, deadlines, and travel policies, providing clear and timely updates
• Issue domestic and international air tickets for Travel With Alan clients, leveraging Sabre ticketing, group ticketing, and cruise line air department ticketing
• Handle schedule changes and disruptions, working with airlines to rebook or reissue tickets when necessary and communicating changes to affected parties
• Exchange and void airline tickets using a GDS (e.g., Sabre), adhering to fare rules, penalties, and refund policies
• Organize group air arrival and departure information into spreadsheets, ensuring all clients are ticketed with air that aligns with department guidelines and budget for all tours
• Coordinate flights, seat assignments, and dietary/mobility requests with clients and airlines
• Facilitate schedule changes/equipment swaps/class of service changes, ensuring all clients arrive and depart within tour parameters, as established by management
• Initiate responses to time-sensitive requests and ensure responsible parties respond within established deadlines
• Support special projects as directed by the Manager, Group Reservations or Director, Cruise Operations & Technology

Passport to Success

• 3-5 years of GDS experience, preferably with Sabre
• High school diploma
• Air travel industry knowledge, including contracting, ticketing, and exchanging airline group blocks for both domestic and international travel
• Ability to manage responsibilities in a manner to result in lower costs and better efficiency for the company
• Proven experience with booking air for groups of 100+ passengers
• Outstanding knowledge of Microsoft Office Suite; Excel. Outlook, Teams, and Word
• Must have excellent interpersonal and communication skills (verbal and written) to interact with customers, employees, and travel providers
• Must remain organized and meticulously detail-oriented amid changing priorities and under strict deadlines
• Capability of working in a team environment supporting management and staff, providing feedback, and assisting in special projects
• Ability to exercise discretion while working with sensitive information, adhering to strict confidentiality guidelines
• Must be able to lawfully work within the U.S. and have unrestricted work authorization
• This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position

Preferred Qualifications

• Associate or bachelor’s degree in business, hospitality, or related discipline
• 2+ years’ experience in travel agency employment
• Proven experience in coordinating group travel coordination
• Proficiency in Customer Relationship Management platform or Smartsheet

Salary Range

• · $26.25 to 28.75 USD Hourly

Benefits Onboard

In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Our Brand Voyage: About Direct Travel

Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. The company is led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur. Direct Travel has offices in over 80 locations and is currently ranked among the top providers of travel on Travel Weekly’s Power List. For more information, visit www.dt.com.

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer

If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.

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