Invest in your career with a Madrona-funded company.

** Must be willing to work remotely within EST time zone.

Embark on the next step in your career journey with Direct Travel!

As one of the fastest-growing Travel Management Companies (TMC) in the world, Direct Travel is a leading provider of corporate travel management, leisure, and meetings and events services. We leverage the expertise of our people, where we enable our clients to derive the greatest value from their travel programs through our offerings of superior customer service, progressive technologies, and significant cost savings.

From Direct Travel, comes Avenir: A next-generation travel technology built on an open platform to harness the power of Spotnana, Center, and TROOP. Backed by the superior service capabilities of the Direct Travel team, we’re creating an intuitive and connected experience for travel, expense, and meetings management.

This is a fully remote position- Candidates may be located in either the US or Canada

Expedition Expectations

As a key member of the User Experience team, the Senior User Experience Designer – Travel Platform will be responsible for:

• Delivering high-quality, polished, and intuitive designs that bring delight and ease of use to the next-generation travel platform.
• Presenting design solutions to stakeholders and confidently defending design decisions grounded in research and data.
• Owning the build-out and governance of the design system and shared component libraries to ensure scalable, consistent user experiences.
• Driving a culture of design excellence by sharing best practices across the design and product organization.
• Partnering with cross-functional teams to understand goals, requirements, and customer needs, ensuring user experience informs every product decision.
• Utilizing user-centered design methods across the product lifecycle, including discovery, ideation, wireframing, prototyping, testing, and iteration.
• Collaborating with developers to ensure delivery of accessible, responsive, and high-quality solutions across desktop and mobile devices.
• Facilitating and leading design thinking workshops to align on goals, co-create solutions, and prioritize impactful improvements.

Passport to Success

Research & Strategy

• Partner with UX researchers to deeply understand traveler needs, behaviors, and pain points through usability testing, journey mapping, and field studies.
• Translate complex business and product requirements into clear, actionable user experience strategies that align with company objectives and customer expectations.
• Collaborate closely with product managers and stakeholders to define user experience goals and success metrics (e.g., adoption, task success rates, usability scores, customer satisfaction)., ensuring design efforts are data-driven and measurable.
• Stay ahead of travel technology trends and best practices to inform design decisions and maintain a competitive, innovative user experience.

Design & Delivery

• Own the end-to-end design process for platform features and integrations, from initial discovery through final delivery and iteration.
• Develop user flows, wireframes, prototypes, and high-fidelity designs that effectively communicate design solutions to product, engineering, and business stakeholders.
• Partner with engineering teams to ensure design intent is maintained through development, including defining detailed interaction behaviors and accessibility standards.
• Create and maintain a scalable design system and UI component library to ensure consistency across all platform experiences.
• Champion usability, accessibility, responsive design, and scalability principles while balancing speed and quality.
• Participate in agile development cycles using tools such as Jira and Figma, ensuring smooth collaboration and efficient delivery.

Collaboration & Communication

• Partner closely with product managers to align design priorities with strategic roadmaps, ensuring user needs inform product planning and decision-making.
• Communicate design decisions effectively across cross-functional teams, including operations, marketing, and engineering, using storytelling and data to gain buy-in.
• Facilitate design workshops, reviews, and collaborative sessions with stakeholders to generate alignment and foster a user-centered culture.
• Track and share the impact of design solutions through measurable outcomes (e.g., adoption, task success rates, customer satisfaction).

Going the Extra Mile

• Bachelor’s degree in UX Design, Human-Computer Interaction, Industrial Design, or similar field; or, in lieu of a degree, a combined minimum of 11 years of education and/or relevant product design experience.
• 7+ years of experience designing complex digital workflows, forms, or applications at scale.
• Strong proficiency with Figma (Adobe Creative Suite a plus).
• Demonstrated ability to design and iterate across multi-step, end-to-end user journeys.
• Skilled at partnering and building strong relationships with engineers and product managers for high-quality implementation of designs.
• Hands-on experience conducting usability testing and incorporating customer feedback into iterative improvements.
• Strong understanding of accessibility standards, mobile and desktop responsive design, and leveraging design systems for UX consistency.
• Proven experience shipping real-world products that solve meaningful user problems.
• Demonstrated mastery of the product design lifecycle, including research, strategy, wireframes, prototypes, high-fidelity UI delivery, documentation, and usability testing.
• Portfolio showcasing end-to-end product work and outcomes.
• Excellent storytelling and communication skills, with the ability to present and justify design decisions to diverse audiences.
• Experience building and/or maintaining a scalable design system.
• Experience in travel technology, enterprise platforms, or similar complex industries is a plus.
• Experience collaborating on API-driven or data-rich product integrations.
• Proven ability to influence product direction and balance user needs with business goals and technical constraints.
• Ability to thrive in a fast-paced environment where continuous innovation is a must.
• Positive attitude and strong cultural alignment with the Direct Travel team values.
• Growth mindset and ability to embrace feedback and foster continuous improvement.

Benefits Onboard

In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Our Brand Voyage: About Direct Travel

Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings.

Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List. For more information, visit www.dt.com. Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.

If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.