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Event Technology Project Manager - Creative Group

Your Destination

This position is a HYBRID role based in Schaumburg, IL

Your Expedition (position overview)

Creative Group designs global programs and experiences that reward excellence and inspire people to reach their full
potential – we call it Thrivability. Creative Group is a full-service performance improvement company specializing in
meetings and events, group incentive travel, employee engagement and recognition, sales incentives and channel
loyalty programs. Creative Group serves a client roster of Fortune 500 companies in a broad range of industries. Our
employees reflect our Vision and Core Beliefs in everything we do.
We have a “No excuse” culture, meaning our employees do not justify substandard performance or mistakes with
excuses or by blaming others, but rather we work to find alternative solutions or strategies to overcome obstacles. As
you will see below, one of our Core Beliefs is “Ownership.” Our employees reflect our Vision and Core Beliefs in
everything we do.

• Our Vision: To be the most radically caring people, inspiring people to thrive.
• Our Core Beliefs are:
o HONOR – Building trust and respect requires acting with integrity.
o I choose the hard right, not the easy wrong.
o OWNERSHIP – We believe each individual has the power to create the brand experience.
o I choose my attitude and actions.
o GRIT – To honor our commitments and achieve excellence, we must act with tenacity and resilience.
o I choose to push through.
o HEART – Deep connections and loyalty require engaging others with mutual respect, kindness and
compassion.
o I choose to engage with care.
o COURAGE – In order to grow, we must bravely step into the space of discomfort.
o I choose bravery.
o CURIOSITY – To be our best, we must possess an intense desire to continually learn and seek a deeper
understanding.
o I choose to dig to understand.

This position is responsible for building registration sites in CreativeEDGE, Cvent and the Performance Solution Platform;
build related areas of Cvent as needed; build mobile apps in EventAPP and Cvent’s Hub App and EventMobi; support the
technology on-site; and training others on CreativeEDGE. The individual in this role will also project manage the
registration website builds internally and with the external client to ensure all deadlines are met and provide technology
support to Program Specialists/Registration Managers. Additionally, this position will support builds in other platforms
such as 6Connex, surveys in Survey Monkey and any other platforms potential clients may require and are approved by
Creative Group.

Going the Extra Mile (Responsibilities)

Owns the technical component of the program by anticipating the needs of the client, instill confidence that the
platform is in good hands, build rapport with the client and professionally represent the Creative Group Core Values.

Effectively manage the client:
• Participates in ongoing client planning calls.
• Identifies and understands client interests, issues, expectations, and priorities.
• Acknowledges and escalates client and attendee concerns.
• Adheres to Creative Group policies regarding appropriate and professional client interaction.
• Abides by the local laws and culture of the designated program venue.
• Builds mobile apps based on client requirements that encourage client’s future use.
• Provide recommendations based off of experience and using the knowledge gained in each platform.
Technology Management:
• Builds event-related registration websites using proprietary software tools, CreativeEDGE as well as Cvent.
• Builds virtual environments in 6Connex and supports the project from registration until the event dates.
• Builds and manages other technology applications such as, but not limited to, mobile apps.
• Supports mobile apps on–site.
• Partners with the Program Manager and Program Specialist/Registration Managers during client discovery meetings
to translate specific needs into website requirements.
• Liaisons with the internal Technology Services department for technology support.
• Leverages working knowledge of proprietary software and Cvent capabilities in order to make successful
recommendations to client.
• Implements final electronic registration and Mobile App (if applicable).
• Assist Program Specialists/Registration Managers with any trouble shooting in the use of CreativeEDGE.
• Provides support and attendee help in Mobile Solutions.
Internal Communications Management:
• Leverages experience and creative thinking to identify opportunities for increased process efficiency.
• Shares strategies and best practices with colleagues looking for cost and time efficiencies.
On-site Services:
• Provides on-site services when required in complex programs.
• Provides on-site App support as needed.
• Travels on-site when training opportunities are identified and approved by management.

Other Duties:
• Trains end-users on Platforms; ensure staff is set-up correctly and learns how to use the system as it relates to their
job function; provides guidance for new features as they become available; provides refresher trainings as needed.
Performs other duties as assigned.

Your Passport to Success (Qualifications)

• Bachelor's degree or a combination of education and experience is required.

• 1-2 years of experience in service, hospitality or event industry is preferred.
• Cvent experience is preferred.
• Proficiency in Microsoft Office products, especially Excel.
• Some experience with HTML or DHTML is preferred.

Non-negotiable Hiring Criteria:

• Models behavior that reflects our organization’s Vision and Core Beliefs.
• Must possess excellent interpersonal skills to be able to work cross-functionally and develop strong and positive
internal and external relationships with the client and to deliver superior customer service derived from a spirit
to help and serve others.
• Must possess the analytical and detail orientation skills to create registration websites, develop mobile apps and
to identify cost savings and profit opportunities to account teams or departments.
• Models a positive, solution-based approach and be flexible and open to change.
• Must be able to work autonomously, while thriving in a team environment.
• Must possess strong verbal and written communication skills to convey and express thoughts and ideas and to
write emails with a professional tone, and develop training as needed.
• Must be organized to be able to manage multiple projects and tasks, in various phases, simultaneously, meet
deadlines and prioritize.
• Must take initiative and be resourceful and be able to work independently with clients.
• Must be an active and discerning listener to identify participants’ and client’s needs.
• Must be able to maintain client confidentiality.

Working Conditions:
• Ability and willingness to work extended work days and possible weekends.
• Accessible during acceptable working hours identified per project/program.
• Ability to travel on occasion as program demands.
• Frequent use of a computer and other office equipment
• Ability to lift 20 lbs.
• Frequent sitting, standing and walking.

The above statements are intended to describe the general nature and level of the work being performed by
individuals assigned to this job. These are not an exhaustive list of all the duties and responsibilities associated
with the role.
Creative Group is an Equal Opportunity Employer committed to a diverse workforce and provides equal employment opportunities
(EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, national
origin, age, sexual orientation, marital or civil partnership status, pregnancy, disability, Veteran, or genetics. In addition to federal
law requirements, Creative Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Your Benefits Onboard

In addition to Medical, Dental, and Vision benefits Direct Travel/ATPI offers a Total Rewards Package which includes Retirement Plans, Wellness, Rewards and Recognition, Sustainability, DE&I initiatives, and Mental Health Support.

Embark on the next step in your career journey with Direct Travel!

Direct Travel/ATPI is one of the fastest growing Travel Management Companies (TMC) in the world. By leveraging both the expertise of its people and innovative technology solutions, Direct Travel/ATPI enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. Direct Travel/ATPI has offices globally and is currently ranked among the top providers on Travel Weekly’s Power List. For more information, visit https://www.dt.com/about-us/careers/

Direct Travel/ATPI is an EOE/AA/Veteran/People with Disabilities employer

If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel/ATPI.