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Key Account Manager
Direct Travel
Sales & Business Development
Mumbai, Maharashtra, India
Posted on Mar 25, 2026
We are currently looking for a Key Account Manager to join their team in Mumbai in order to manage clients based in Singapore. This role will drive customer retention and increase existing client business by representing a single point of contact for customers. If you are a people person with great communication skills and who finds satisfaction in providing an exemplary customer experience then this could be the role for you.
Key Responsibilities
- Maintaining and expanding client relationships through regular client contact and communications with internal teams.
- Renegotiation of client contracts where necessary and ensuring retention of ATPIs client base.
- Managing the profitability of existing clients.
- Carrying out implementation of new clients won.
- Carrying out Management Information analysis and providing consultative analysis to the client on a regular basis.
- Building good working relationships with the Sales & Operations Managers and their respective teams.
- Maintaining accurate records in company designated database Microsoft Dynamics.
- Assisting credit control by ensuring clients are paying to contracted terms.
- Providing a monthly report to Head of Account Management on key achievements, activities, focus areas and requirements for your region.
- Any task as delegated by management
Requirements
- Bachelors degree preferred
- 5 years of experience in Customer Service and Account Management
- CRM – Salesforce knowledge preferable
- Well presented, Energetic, Analytical, and Customer Focused.
- Travel Management Company (TMC) Account Management experience is preferred but not essential.
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