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Expedition Expectations

As a key member of the Direct24 team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.  Our Direct24 team is the after-hours, emergency call center at Direct Travel.  This role will work closely with Team Leads, Supervisors and report to the Operations Manager.  

This is a fully remote, full-time position with a shift schedule that includes evenings, weekends, and holidays.

Passport to Success

• Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation, and rail  
• Supports more than one account outside of normal business hours   
• Interacts with traveler/travel arranger and provides front level customer experience    
• Ensures compliance of a client’s travel policy while utilizing agency preferred vendors to maximize profit  
• Adheres to DT24 standards in delivering customer experience including telephone and email etiquette, and follows prescribed customer service escalation procedure  
• Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance  
• Attends staff and training meetings for ongoing updates in travel industry  
• Performs other duties as assigned    

Going the Extra Mile

• Minimum 5+ years’ experience in corporate travel agency or CID environment  
• Ability to change/create domestic & international multi-segment, multi-destination itineraries 
• Demonstrate industry knowledge and keep up to date on locating resources   
• Proficiency in Sabre and/or Amadeus GDS systems
• Basic knowledge of MS Office platform  
• Experience in supporting after hours environment  
• Amadeus GDS – if no experience - willingness to learn  
• Must be able to lawfully work within the US and have unrestricted work authorization for US  
• This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position

Embark on the next step in your career journey with Direct Travel!

As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you’re passionate about innovation and ready for what’s next, we’d love for you to join us! 

Benefits Onboard

In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.  

Our Brand Voyage: Direct Travel 

Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. The company is led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur. Direct Travel has offices in over 80 locations and is currently ranked among the top providers of travel on Travel Weekly’s Power List. For more information, visit www.dt.com. 

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer 

If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.

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