Invest in your career with a Madrona-funded company.

Location: London HQ (Hybrid, 3 days per week in office)

Reports to: Digital Program Manager, Chief Customer Officer

Duration: 3–6 months (3-4 days per week)

What are we building?

An AI Email & Meeting Assistant that eliminates the admin burden for professionals in client-facing roles. Think sales, consultants, recruiters, people spend hours on emails, scheduling, and follow-ups. Fyxer AIl streamlines these tasks by understanding your inbox priorities, drafting replies in your own voice, and taking crisp meeting notes.

How has it been going?

🚀 Launched in March 2024, now at +$30M ARR from hundreds of thousands of paid users

🌍 Graduated from HF0 in San Francisco, learning from OpenAI, Instacart, and Snowflake leaders

💰 Raised Series B from top VCs to fuel rapid growth

Role Objective

Design and deliver a scalable self-serve customer education system that improves onboarding, accelerates feature adoption, and reduces reliance on 1:1 support.

What you'll do

1. Customer Education & Onboarding

Target: All core product features covered by clear, self-serve onboarding content

• Audit existing onboarding and education content

• Define a clear onboarding journey by customer type

• Create or refresh core onboarding guides and feature walkthroughs

• Deliver a documented onboarding content framework

2. Knowledge Base & Learning Hub

Target: A clean, accurate, and discoverable knowledge base covering all high-priority support topics.

• Audit and restructure the knowledge base (IA, tagging, discoverability)

• Create or update priority help articles

• Deliver content templates and maintenance guidelines

3. Masterclasses & Scalable Education

Target: Scalable education content that reduces repeat education requests.

• Design and deliver onboarding, feature, and use-case masterclasses

• Create reusable assets (slides, scripts, recordings)

• Deliver a repeatable masterclass playbook

Must-Have Skills

• Strong, user-focused writing and editing

• High product curiosity and ability to deeply understand the product

• Strong project ownership and delivery focus

• Knowledge management fundamentals (IA, structure, discoverability)

What We Value

We hire small numbers of exceptional people who want ownership and autonomy. As a founding marketer, you’ll be expected to work with urgency and intensity, but you’ll have responsibility and see your work have a direct impact.

Folks that thrive at Fyxer

• You want to build and have impact from the ground up.

• You want to have unreasonable ownership of your own world

• You work hard, with intensity everyday & move incredibly quickly

• You always challenge the systems you’re in to be better

Our Culture

Our culture is intentional — built for speed, ownership, and intensity.

We’re in the race of our lives to reshape one of the largest AI opportunities in the world: email. In this race, there’s only first or last.

We win by:

• Moving fast — every second counts

• Owning outcomes — full autonomy, full accountability

• Never letting it slide — relentlessly striving for excellence

• It’s intense — but focused. We remove distractions, support your wellbeing, and reward your impact.

This is a part-time (3-4 days per week) role, with a hybrid schedule (3 days per week in office) for approximately 3–6 months.

🚀 If you’re excited to join a world class Customer Success team inside a fast-scaling AI startup, we’d love to hear from you.