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Enterprise Customer Success Manager

Go1

Go1

Customer Service, Sales & Business Development
Australia
Posted on Friday, June 28, 2024

Did you know someone completes a Go1 course or learning resource almost three times every second? We've grown from humble beginnings into the most diverse learning content aggregator on the planet. Our platform bridges the gap between individual aspirations and organizational goals, empowering personal development while fuelling business strategies. Our people are endlessly curious, collaborative, and inspired by life-long learning, we may come from different backgrounds, but we share the same vision: to reach one billion learners as we unlock positive potential through a love of learning.

  • Go where passion meets purpose: Spend your days changing the world, one learner at a time.
  • Go beyond the ordinary: Get true autonomy to channel your inner entrepreneur, problem-solver and change-maker.
  • Go where growth is unlimited: You will be stretched beyond your limits, leaning into the uncomfortable is where the magic happens.
  • Go make your mark: We offer the best of both worlds where you’ll have a global community behind you but one person can make a huge impact.
  • Go work with good humans: We do it with heart by being kind on people, tough on topics.

The next chapter of our growth story needs you. GO there with us.

In this role, you'll be the driving force behind our Enterprise strategy, growth, and content adoption. By nurturing and expanding our most valuable partnerships, you will have the opportunity to leverage your proven experience and set new industry standards. Is this the challenge you've been waiting for to elevate your impact and drive transformative results?

Here's a taste of what you'll be doing:

  • Build and cultivate strong Enterprise relationships across new and existing high-value customers, ensuring their needs are met and account health is closely monitored
  • Orchestrate seamless implementations and deployments of Go1's content solutions for top-tier accounts, collaborating with our Onboarding, Content, and Customer Experience teams
  • Weave intricate, multi-threaded relationships with decision-makers at your customers' organisations, fostering trust and long-lasting partnerships
  • Lead Quarterly Business Reviews within your portfolio, uncovering golden opportunities for growth and expansion
  • Collaborate with our product, design, and engineering teams, providing informed recommendations to shape Go1's Enterprise product roadmap, enhancing the customer experience
  • Partner cross-functionally with Sales, Support, Marketing, and Operations teams, driving efficiencies throughout the account lifecycle
  • Maintain a ruthless focus on results – revenue and forecast accuracy – while inspiring and leading your ecosystem to new heights
  • Navigate the complex landscape of internal and external stakeholders, from C-suite executives to investors, partners, and cross-functional allies
  • Contribute to the team's strategy, pioneering new processes and groundbreaking ideas that will shape our future success
  • Confidently and persuasively tell a compelling story, owning the room with your charismatic presence and convincing narratives
  • Leverage your analytical skills to develop and execute long-term account plans, ensuring sustainable growth and success

What will make us excited about you:

  • Consistent track record of hitting or exceeding sales targets in your current role (ideally in SaaS)
  • You have the ability to anticipate customers' needs to identify growth opportunities across various types of accounts
  • Very strong organisational, project management, and time management skills
  • Proven ability to articulate contractual, technical, and financial value points to customers, internal senior leaders, and executive leaders
  • Ability to discuss Go1's value proposition with C-level executives, finance teams, and decision-makers
  • High energy, adaptability, and understanding of change within the evolution of our environment

#LI-AE1 #LI-REMOTE

Benefits:

We work hard to create an environment that empowers our people to reach their full potential. Central to this, is providing opportunities for personal growth and development within an inclusive and flexible environment. We recognize that when our employees thrive, our collective impact soars. We offer comprehensive benefits to support our people including:

  • In addition to your base salary: Annual bonus or commission plan.
  • Employee Stock Option Plan: Opportunity to share directly in our success through stock options.
  • Public Holiday Swap: Swap a public holiday for another preferred day.
  • Wellbeing & Learning Days: Additional five days paid leave per year.
  • Learning Budget: $500 USD per financial year, plus access to additional Career Growth Budget.
  • WFH/Transport Budget: Monthly allowance for internet/phone expenses or public transport.
  • Home Office Setup Budget: One-off allowance for desk, chair and/or monitor.
  • Parental Leave: Minimum of 18 weeks paid parental leave for primary carers + 6 weeks paid parental leave for secondary carers.
  • Wellbeing Support: TELUS Health EAP or Spill.

Research shows that women and non-binary people are less likely to apply if they don’t meet 100% of the qualifications. While technical skills are important, it is just as important for us to find people who will positively add to our diverse culture. We welcome you to apply, even if you don't exactly meet the criteria above.

Check out Life at Go1: LET'S GO!