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Customer Success Manager
Go1
This job is no longer accepting applications
See open jobs at Go1.See open jobs similar to "Customer Success Manager" Madrona Venture Group.Administration
Australia
Posted on Tuesday, August 13, 2024
Did you know someone completes a Go1 course or learning resource almost three times every second? We've grown from humble beginnings into the most diverse learning content aggregator on the planet. Our culture transcends physical walls, thriving in connections and collaboration. We embrace change as an opportunity for innovation and growth. Our pace is fast, and our goals are ambitious. If you love tackling bold challenges and growing rapidly alongside talented and humble people, you'll fit right in at Go1.
The next chapter of our growth story needs you. GO there with us.
The Mid-Market Customer Success Manager at Go1 is responsible for driving customer value, retention, and growth in the APAC market. This role involves ensuring customer satisfaction, maximizing the adoption of Go1's learning solutions, and guiding clients through their journey. The position requires close collaboration with internal teams, expert relationship management, and the ability to provide high-quality consulting and resources to customers.
Why you'll love this role:
Drive Results: Utilize data, our technology stack and customer insights to achieve company and client objectives in product adoption and engagement.
Shape Education: Directly influence how customers engage with our learning catalogue, revolutionizing the way employees and individuals up-skill, unlock their positive potential and build a love of learning.
Be the voice of customers: Assist customers by providing best-in-class support, taking ownership and escalating as appropriate, and enabling them to contribute to the perfection of our products.
Grow personally and professionally: Learn and share best practices at a global scale, invest in your growth and well-being with our offered resources, and discover ways of collaborating with colleagues from various cultures and regions all over the world.
Why you're a great fit:
- Track Record of Success: At least 3 years of demonstrated history of surpassing company KPIs, including customer retention, health scores, product adoptions, and customer satisfaction. (Ideally in L&D/Ed-Tech/Saas)
- Relationship Building: Excel at establishing meaningful connections with customers at different leadership levels, leading impactful conversations that drive action and deliver results.
- Data & Analytics: You love diving into customer data, uncovering trends and insights that lead to further engagement with the Go1 product.
- Collaborative Mindset: Reliable and considerate teammate who values diverse perspectives while confidently advocating for your own convictions.
- Client Success Mindset & Planning: Leverage your experience in client success planning, utilising discovery questions, active listening, and synthesis of client goals to uncover hidden needs and address core challenges effectively.
#LI-AE1
Benefits:
At Go1, our employee benefits extend far beyond a paycheck, ensuring our team feels supported, valued, and empowered to bring their best selves to work each day, driving our mission to unlock positive potential through a love of learning.
- In addition to your base salary: Annual bonus or commission plan.
- Employee Stock Option Plan: Opportunity to share directly in our success through stock options.
- Public Holiday Swap: Swap a public holiday for another preferred day.
- Wellbeing & Learning Days: Additional five days paid leave per year.
- Learning Budget: $500 USD per financial year, plus access to additional Career Growth Budget.
- WFH/Transport Budget: Monthly allowance for internet/phone expenses or public transport.
- Home Office Setup Budget: One-off allowance for desk, chair and/or monitor.
- Parental Leave: Minimum of 18 weeks paid parental leave for primary carers + 6 weeks paid parental leave for secondary carers.
- Wellbeing Support: TELUS Health EAP or Spill.
Check out Life at Go1: LET'S GO!
This job is no longer accepting applications
See open jobs at Go1.See open jobs similar to "Customer Success Manager" Madrona Venture Group.