At Go1, we’re on a mission to enable companies to achieve the impossible by maximizing the potential of their people. From a small startup to the world’s largest aggregator of learning content, we’ve grown by solving hard problems, embracing ambiguity, and never standing still.

If you thrive on change, get energy from big, complex challenges, and are excited to grow fast alongside smart, ambitious people, then Go1 might be exactly what you’re looking for. We offer autonomy with accountability, space to experiment, and the opportunity to shape solutions that impact millions of learners worldwide. We don’t have all the answers — and that’s the point. We figure it out together. Every line of code, every conversation, every bold idea helps move us closer to our vision: to enable individuals, organizations, and society to progress. There’s still so much to build — and even more to discover. Go there with us...

The Mid-Market Customer Success Manager at Go1 is responsible for driving customer value, retention, and growth in the US market. This role involves ensuring customer satisfaction, maximizing the adoption of Go1's learning solutions, and guiding clients through their journey. The position requires close collaboration with internal teams, expert relationship management, and the ability to provide high-quality consulting and resources to customers.

Why You'll Love This Role:

Build and nurture strong relationships across new and existing high-value customers to better achieve their needs and manage all reporting of health within accounts.
Execute successful implementations and deployment of the Go1 content solution across our accounts in partnership with our Onboarding, Content, and Customer Experience teams.
Develop deep, multi-threaded relationships with decision-makers at your customer's organization.
Lead Quarterly Business Reviews within your large business portfolio to identify opportunities for growth.
Maintaining a very clear view of current quarter and future quarter opportunities and forecast.
Collaborate with product, design, and engineering teams to provide informed recommendations for Go1s product roadmap that enhance the customer experience.
Partner cross-functionally with Sales, Support, Marketing, and Operations teams to drive efficiencies throughout the account lifecycle Drive revenue for Go1.
Contribute to the strategy of the team - you will be expected to create a strategy around new processes/ideas.
Can confidently and persuasively tell a compelling story and own the room.
Strong analytical skills and the ability to develop and run long-term account plans.
Comfortable in a startup environment that moves at a fast pace, with a direct, open, and honest culture.

Why You're a Great Fit:

At least 3 years of demonstrated history of surpassing company KPIs, including customer retention, health scores, product adoptions, and customer satisfaction (Ideally in L&D/Ed-Tech/Saas).
Excel at establishing meaningful connections with customers at different leadership levels, leading impactful conversations that drive action and deliver results.
You love diving into customer data and uncovering trends and insights that lead to further engagement with the Go1 product.
Reliable and considerate teammate who values diverse perspectives while confidently advocating for your convictions.
Leverage your experience in client success planning, utilizing discovery questions, active listening, and synthesis of client goals to uncover hidden needs and address core challenges effectively.

At Go1, your base pay is one part of your total compensation package. This role pays between $87,000 and $97,000 your actual base pay will depend on your skills, qualifications, and experience. This role is also eligible for the quarterly bonus plan and employee stock options. Join our team at Go1 and be at the forefront of transforming education through innovative learning solutions. Together, we can change the world. One learner at time.

#LI-AR1, #LI-remote

Join our team at Go1 and be at the forefront of transforming education through innovative learning solutions. Together, we can change the world. One learner at time.

While technical skills are important, it is just as important for us find people who will positively contribute to our diverse culture. We welcome you to apply, even if you don't exactly meet the criteria above.

#LI-REMOTE #LI-AR1

Perks and Benefits

What makes Go1 special? Every one of our employees. When we work together, great things happen! When you join the Go1 team, you not only get to work with an outstanding bunch of people, but you're also supported to continue your own personal growth and development in an inclusive and flexible environment, with benefits including:

Competitive incentive plan in addition to salary
Employee Stock Option Plan
Insurance benefits with generous premium coverage
Flexible approach to work
Monthly work from home or transport reimbursement
One time work from home office set up budget
Unlimited access to the Go1 Learning Hub
Professional development fund
Volunteer leave to give back to the community
PTO + Wellbeing days
Flexible public holidays - take the days off that are important to you, swap out the ones that are not
Family planning & parental leave, plus support for parents returning to work
Wellness initiatives and an Employee Assistance Program

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

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