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Why You'll Love This Role:

As an Implementation Project Manager at Go1, you’ll play a pivotal role in delivering impactful learning solutions to our Mid-Market and Enterprise customers. You’ll be at the heart of enabling organisations to launch and scale their learning programs efficiently. This is your opportunity to combine technical expertise, project management skills, and customer-centricity to drive real change. Working cross-functionally with talented teams, you’ll enjoy a fast-paced, collaborative environment where your problem-solving skills and innovative mindset will make a tangible difference.

Here’s a Taste of What You’ll Be Doing:

• Implementation Ownership: Partner with our customers to make their Go1 implementation a great experience, guiding each project smoothly from kickoff to launch.
• Project Management: Oversee a portfolio of customers, leading projects through all steps of the project lifecycle, reporting on key milestones, and managing risk.
• Technical Training and Support: Act as the main technical contact for customers during implementation, guiding them through product integration configuration, SSO/SCIM set-ups, and troubleshooting.
• Seamless Transitions: Coordinate smooth handovers from implementation to support and customer success, documenting key configuration details and unique requirements.
• Collaboration: Work closely with regional sales, customer success, and partner teams to address implementation needs and ensure customer success.

You will have:

Experience:

• 3+ years in a support, client services, implementation, or customer-facing role.
• Proven project management experience, including requirements gathering, solution design, and documentation.
• Technical writing and/or pre-sales solution design experience preferred.
• Previous experience with or understanding of learning and development programs is preferred.

Skills:

• Demonstrated project management skills including project plan creation, solution design, stakeholder communication, and risk management.
• Proficiency in configuring and troubleshooting technical requirements such as SSO, SCIM, SFTP/CSV data feeds, web hooks, and API endpoints.
• Ability to break down complex customer requirements into actionable solutions.
• Experience providing product training, leading discovery workshops, and scoping discussions with multiple stakeholders.
• Demonstrated ability to create detailed training materials and documentation.

Attributes:

• Collaborative mindset, with the ability to work across multiple teams, and contribute to a supportive team environment.
• Strong critical thinking and problem-solving skills, with a focus on risk management and stakeholder engagement.
• Driven by curiosity, actively seeking out knowledge, asking tough questions, and creatively solving problems.

Join our team at Go1 and be at the forefront of transforming education through innovative learning solutions. Together, we can change the world. One learner at time.

While technical skills are important, it is just as important for us find people who will positively contribute to our diverse culture. We welcome you to apply, even if you don't exactly meet the criteria above.

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