Gradial is a Seattle-based startup enabling digital experiences at the speed of thought. We empower marketers and creatives to implement their ideas directly, with software that adapts over time. Our platform automates website and design system updates, large-scale migrations to new design systems, and continuous content optimization while adhering to company and product brands.

Backed by world class investors and a recent Series A raise of $13 million—we’re looking to scale our platform and expand our team. At Gradial, we operate with extreme ownership, bias towards action, and critical path planning. We tackle problems from first principles, question assumptions, and find creative solutions. If you want to take risks, work on groundbreaking technology, and see the direct impact of your work, Gradial is where you belong.

Role Overview

Gradial is hiring a Customer Success Manager to partner with customers post-sale: driving adoption, retention and long-term success through technical advisory and strategic enablement. This role is ideal for a technically fluent, customer-focused operator who thrives at the intersection of marketing technology and enterprise delivery.

You’ll work across a portfolio of accounts to ensure customers realize the full value of Gradial’s platform. From onboarding to expansion readiness, you’ll guide best practices, remove obstacles, and help teams operationalize AI within their content workflows. The ideal candidate brings deep MarTech experience and excels at building trust and relationships across technical and non-technical stakeholders.

Responsibilities

Manage a portfolio of customer accounts, ensuring successful onboarding, education, and continued product adoption.
Serve as a trusted advisor on integrating Gradial’s AI into existing CMS, DAM, and marketing operations systems.
Guide customers through change management and evolving use cases, driving engagement and business outcomes.
Partner closely with Product and Engineering teams to surface feedback, troubleshoot issues, and shape roadmap priorities.
Proactively identify risks and opportunities within accounts to drive retention and renewal.
Create and deliver enablement resources, playbooks, and workshops that scale customer success across the base.
Contribute to the continuous evolution of processes, metrics, and tools.

Requirements

4+ years in Customer Success, Technical Account Management, or post-sale roles at a MarTech company.
Strong understanding of MarTech ecosystems and content operations, with familiarity in platforms like AEM, Contentful, Workfront, and Salesforce Marketing Cloud.
Background in web operations, content strategy, or marketing systems enablement.
Proven ability to manage multiple accounts and drive outcomes across technical and business stakeholders.
Excellent communication and relationship-building skills with a consultative, customer-first mindset.
Experience navigating complex environments and aligning internal and external teams to shared goals.
Technical aptitude and comfort discussing APIs, data flows, and systems integration at a high level.

Desirable Attributes

Experience supporting AI-powered or automation-led products in enterprise contexts.
Ability to translate product capabilities into scalable customer workflows.

Compensation

The salary range for this position is $120,000 – $170,000 annually. Final compensation will be determined based on factors such as experience, skills, and qualifications. In addition to base salary, this role will be eligible for performance-based bonuses and equity awards. Gradial offers a comprehensive benefits package, including medical, dental & vision insurance, 401K retirement plan, paid time off, paid sick leave and other employee wellness programs.

You'll thrive here if you...

Learn quickly and actively seek out new challenges.
Embrace AI as a core tool for problem-solving, creativity and scale.
Show a strong work ethic, high ownership and bias toward action.
Communicate clearly, directly and with curiosity.
Thrive in fast-paced, hyper-growth environments where building better > maintaining status quo.

What we offer

Competitive salary and meaningful equity
Comprehensive health, dental and vision coverage
Fast-paced environment with flexibility and ownership
Real impact, zero bureaucracy
A front-row seat to building category-defining AI infrastructure

Gradial is dedicated to creating an environment where diverse perspectives are valued and all team members can grow. We offer competitive compensation, equity, flexible work hours, comprehensive benefits, and a collaborative culture focused on learning and impact.

AI Literacy & Interviewing Tools

As an AI-first company, we prioritize AI literacy as a core competency in our hiring decisions. We’re excited by candidates who thoughtfully apply AI tools in their work, but during interviews we’re focused on you. This is your opportunity to show how you think, communicate, and solve problems. Over-reliance on AI-generated responses during the interview process (especially when it obscures your own voice) will result in disqualification. We want to understand your unique perspective and how you approach challenges, both with and without AI.

Privacy Policy

By submitting your application to Gradial, you acknowledge that any personal data you provide will be processed in accordance with our Privacy Policy. This includes the collection, use, and storage of your information for the purposes of evaluating your qualifications and communicating with you about your candidacy. We handle applicant data with care and in compliance with applicable data protection laws.

If you have any questions about how your information is used, please refer to our Privacy Policy or contact us directly.

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