Gradial is a Seattle-based startup enabling digital experiences at the speed of thought. We empower marketers and creatives to implement their ideas directly, with software that adapts over time. Our platform automates website and design system updates, large-scale migrations to new design systems, and continuous content optimization while adhering to company and product brands.

Backed by world class investors and a recent Series A raise of $13 million—we’re looking to scale our platform and expand our team. At Gradial, we operate with extreme ownership, bias towards action, and critical path planning. We tackle problems from first principles, question assumptions, and find creative solutions. If you want to take risks, work on groundbreaking technology, and see the direct impact of your work, Gradial is where you belong.

Role Overview

Gradial is looking for a Technical Customer Solutions Manager to drive customer implementation and adoption. This role is designed for a customer-focused problem solver who enjoys being at the intersection of technology, operations, and customer success.

As a CSM, you will be in front of customers, ensuring they achieve maximum value from Gradial’s AI-powered marketing operations solutions. You’ll play a hands-on role in onboarding, solution delivery, and technical troubleshooting, all while helping shape how customers rethink and modernize their marketing technology stack. You will also act as a bridge between customers and our Product/Engineering teams, providing valuable feedback to shape product roadmap.

Responsibilities

Manage platform onboarding and implementation, ensuring seamless integration of Gradial’s AI Agent.
Act as a trusted contact for enterprise customers, helping them leverage AI-driven marketing solutions.
Work closely with internal engineering teams to resolve technical challenges and optimize platform performance.
Assist customers in change management, helping them modernize their approach to marketing technology.
Proactively identify and troubleshoot technical issues to ensure smooth platform adoption.
Provide ongoing training and enablement, ensuring customers fully understand the AI Agent’s capabilities.
Develop scalable documentation, knowledge bases, and best practices to scale customer support efforts.

Requirements

3+ years of experience in Solutions Delivery, Solutions Consulting, Customer Success Engineering or Technical Support in a Marketing Technology SaaS company or professional services environment.
Strong understanding of AI-powered marketing solutions, automation platforms, or content management systems.
Ability to explain technical concepts to both technical and non-technical stakeholders.
Experience in fast-moving, ambiguous environments where processes are still being developed.
Exceptional project management and communications skills, with the ability to operate autonomously.
Action-orientated mindset with the desire to push yourself and your team to strive for continuous improvement.
Demonstrated passion for solving customer challenges and helping clients succeed with AI-driven technology.

Desirables

Direct experience working in Marketing Technology and Content Management Platforms (including Adobe Workfront, Adobe Experience Manager, Marketo, Salesforce Marketing Cloud, Contentful)
Familiarity with AI, ML, and data-driven marketing solutions.

The base salary range for this position is $120,000 – $150,000 annually. Final compensation will be determined based on factors such as experience, skills, and qualifications. In addition to base salary, this role may be eligible for performance-based bonuses and equity awards. Gradial offers a comprehensive benefits package, including medical, dental & vision insurance, 401K retirement plan, paid time off, paid sick leave and other employee wellness programs.

You'll thrive here if you...

Learn quickly and actively seek out new challenges.
Embrace AI as a core tool for problem-solving, creativity and scale.
Show a strong work ethic, high ownership and bias toward action.
Communicate clearly, directly and with curiosity.
Thrive in fast-paced, hyper-growth environments where building better > maintaining status quo.

What we offer

Competitive salary and meaningful equity
Comprehensive health, dental and vision coverage
Fast-paced environment with flexibility and ownership
Real impact, zero bureaucracy
A front-row seat to building category-defining AI infrastructure

Gradial is dedicated to creating an environment where diverse perspectives are valued and all team members can grow. We offer competitive compensation, equity, flexible work hours, comprehensive benefits, and a collaborative culture focused on learning and impact.

AI Literacy & Interviewing Tools

As an AI-first company, we prioritize AI literacy as a core competency in our hiring decisions. We’re excited by candidates who thoughtfully apply AI tools in their work, but during interviews we’re focused on you. This is your opportunity to show how you think, communicate, and solve problems. Over-reliance on AI-generated responses during the interview process (especially when it obscures your own voice) will result in disqualification. We want to understand your unique perspective and how you approach challenges, both with and without AI.

Privacy Policy

By submitting your application to Gradial, you acknowledge that any personal data you provide will be processed in accordance with our Privacy Policy. This includes the collection, use, and storage of your information for the purposes of evaluating your qualifications and communicating with you about your candidacy. We handle applicant data with care and in compliance with applicable data protection laws.

If you have any questions about how your information is used, please refer to our Privacy Policy or contact us directly.

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