About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About the Services Team
Highspot’s Customer Services Team is among the best SaaS Services organizations in the world. We pride ourselves on partnering closely with customers to unlock the full value of their Highspot Solutions. We’re responsive, courteous, and committed to the notion that “every customer problem is our problem.”
About The Role
We are looking for a seasoned, customer-obsessed leader to build a world-class Services team in our Hyderabad office. In this role, you will be a key member of the Senior Services Leadership team, partnering closely with the VP of Customer Services, VP of Professional Services as well as the Chief Operating Officer of Highspot India. You will oversee teams that:
- Lead implementations for new Highspot customers as well as support them on an ongoing basis
- Respond to inbound customer questions and requests for help
- Produce content to help customers self-serve with their Highspot solution
- Act as extensions of customers’ teams, doing hands-on keyboard work to configure and keep up their Highspot environments
Highspot requires colleagues based out of Hyderabad to be in the office three days each week. This helps us build strong relationships and a vibrant, productive office culture. We have some flexibility for colleagues who work during US business hours.
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Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
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