Invest in your career with a Madrona-funded company.

iSpot.tv competes for the best talent. Our compensation packages consist of salary and equity in one of Seattle’s hottest start-ups, as well as other standard benefits. Most importantly, we provide a really interesting working experience, and the chance to contribute to the success of something great.

• Lead the planning, execution, and delivery of cross-functional programs, ensuring alignment with business goals and timelines.
• Define program scope, objectives, and success criteria in collaboration with stakeholders.
• Manage budgets, resources, and risks associated with program delivery.

• Act as a bridge between technical and non-technical teams to ensure program alignment and effective communication.
• Organize and lead steering committee meetings, providing regular status updates to leadership.

• Develop KPIs to measure program success and ensure continuous improvement.
• Use tools like dashboards and reports to provide visibility into program progress and outcomes.

• Identify, assess, and mitigate risks to both incidents and program deliverables.
• Manage changes to program scope or timeline through structured change management processes.

• Act as the primary point of contact for managing high-priority incidents, ensuring timely resolution and minimal impact on business operations.
• Coordinate with technical teams, stakeholders, and vendors during incident resolution.
• Facilitate post-incident reviews to identify root causes and implement corrective actions.

• Provide real-time updates to stakeholders and leadership on incident status, impact, and resolution progress.
• Develop comprehensive incident reports, including key metrics, root cause analysis, and preventive recommendations.

• Establish and refine incident management processes and escalation protocols.
• Implement best-in-class tools to improve incident management efficiency
• Train team members on incident response best practices and tools.

• Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. Advanced degrees or certifications are a plus.
• Experience:
  • Minimum 5+ years of experience in incident management and/or program management in a big-data SaaS environment
  • Proven track record of handling critical incidents and leading cross-functional programs in a fast-paced environment.

• Strong understanding of ITSM frameworks (e.g., ITIL) and incident management best practices.
• Experience in establishing and maturing Incident and Change Management Processes.
• Expertise in tools like Jira including jira automation, Confluence, StatusPage, PagerDuty etc.
• Proficiency in program management methodologies (e.g., Agile, Scrum, Waterfall).
• Hands-on experience with incident tracking tools (e.g., ServiceNow, Jira) and program management tools (e.g., MS Project, Asana).
• Excellent problem-solving, organizational, and multitasking skills.
• Strong communication and stakeholder management abilities, with the capacity to manage executive-level interactions.

If you don't feel you met every single requirement for the role, don't rule yourself out. Please apply anyway!

iSpot.tv is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact our HR team.

California Residents applying for positions at iSpot.tv can access our California Consumer Privacy Act here.