About Observe

At Observe, we're not just building software – we're crafting experiences that transform how people see and interact with their data. Our mission? To break down the walls between data and tooling silos to create a unified, visual and interactive landscape where information comes to life.

We're a team of dedicated innovators tackling a challenging space. Together, we'll build products that don't just display data – they illuminate insights and inspire action.

We value building a thoughtful and intentional company culture. We prioritize autonomy, quality, feedback, and bias toward action.

The Opportunity

A major banking customer is rolling out distributed tracing across thousands of microservices—most of them running on AWS Lambda, ECS (Fargate & EC2), EKS and other AWS technologies. You will be the technical lead and trusted advisor who turns that vision into a production-grade OpenTelemetry deployment on the Observe platform. Expect deep technical work, executive-level stakeholder management and measurable customer impact.

What You’ll Do

• Lead end-to-end implementations – gather requirements, design the architecture and drive execution of large-scale Observe deployments for containerised and serverless workloads.

• Design & tune OpenTelemetry pipelines – size, deploy and harden the Observe Agent / OpenTelemetry Collector fleet (hundreds of collectors, > 100 k spans/s) across Lambda layers, sidecars and gateway modes.

• Instrument AWS services – guide engineering teams in adding tracing to Lambda functions, ECS/Fargate tasks, EKS pods, API Gateway, DynamoDB and other AWS services; create CI/CD-friendly templates to accelerate adoption.

• Operate like a project manager – own the plan, risks, budget burn-down and success metrics (SLIs/SLOs).

• Enable the customer – run hands-on workshops, produce runbooks and hand off a sustainable operating model.

• Influence the product – feed real-world requirements back to Product & Engineering.

What You Bring

• 5+ years in observability, SRE or performance-engineering roles.

• Demonstrated success rolling out OpenTelemetry or equivalent tracing tech at enterprise scale (10 k+ pods/VMs or 10k+ Lambda invocations/sec).

• Deep expertise with AWS serverless & container services—Lambda, ECS, Fargate, EKS, CloudWatch, X-Ray—and how OpenTelemetry fits in.

• Solid scripting or coding skills (Go, Python, Java or similar) and familiarity with CI/CD pipelines (GitHub Actions, CodePipeline, Jenkins, etc.).

• Consulting-grade soft skills: executive presence, clear written communication, workshop facilitation.

• Working knowledge of Agile or PMP-style delivery in Fortune-2000 environments.

• Ability to travel within Australia ~25 % of the time.

Bonus Points

• Hands-on experience with Dynatrace, AppDynamics, Datadog, Splunk, New Relic, Sumo Logic or similar products

• Familiarity with OPAL, PromQL or other observability query languages.

• Certifications: AWS Solutions Architect – Professional, Kubernetes CKA/CKAD, PMP, ITIL.

Location & Work Style

This role is based in Sydney with a hybrid office/remote schedule. We will consider outstanding candidates in Melbourne or other Australian cities provided they can travel to customer sites and the Sydney office as needed.