Invest in your career with a Madrona-funded company.

Department: Customer Success
Location: Greater Kansas City Metro Area
Status: Full-Time

PLEASE NOTE: These positions are based in the Greater Kansas City metro area and requires previous experience in healthcare revenue cycle management. We cannot consider applicants that do not meet these prerequisites.

Who is Outbound AI?

We are a Seattle-based startup with commercial hub in Kansas City. Our artificial intelligence (AI) solutions are purpose-built to eliminate the phone calls, faxes and portal queries that burden medical billing teams, effectively serving as workforce multipliers to enhance productivity while elevating the daily job experience. Healthcare organizations can “hire” our AI agents to perform claims follow-up work for them. These AI agents are available 24/7/365, they scale on demand to meet fluctuating volumes and operate at four to five times the pace of their human counterparts, making them 80% less costly on average. Outbound AI is led by a passionate team of healthcare, AI and voice tech veterans, and is backed by Madrona, SpringRock Ventures, KCRise Fund and several other preeminent venture capital firms.

We are looking for driven, analytical and detail-oriented individuals to drive process excellence and implement goal-oriented programs and strategies to support our growing Customer Success organization.

Responsibilities:

• Monitor, assess and help optimize customer demand fulfillment for the company’s AI services.
• Support Customer Success activities and initiatives through all phases of the customer journey: planning, onboarding, training, account management, support and ongoing analytics.
• Review, audit and summarize AI/ML outputs and customer metrics and provide executive summaries and recommendations to the company’s leadership teams.
• Investigate root causes and work with cross-functional areas to provide analysis and recommendations for improving customer demand fulfillment and overall customer experience.
• Act as a primary liaison between Customer Success and Product, Engineering, and AI/ML teams and drive effective communication and collaboration.
• Assist in managing and coordinating critical ad-hoc AI/ML training data analysis and customer management projects across functions.
• Translate complex technical and customer requirements into successful use of our platform and solutions.
• Continuously utilize and improve sustainable operational tools and processes to support customer growth at scale.

Requirements:

• 5+ years of relevant project management, business operations, customer support and/or implementation experience within healthcare revenue cycle management.
• Significant working knowledge of technology solutions used withing healthcare revenue cycle management, such as electronic health records and practice management systems.
• Hands-on experience in establishing operational processes, synthesizing data, building reports and driving customer deliverables. Startup experience is a plus.
• Highly proficient with Microsoft Office and popular ticketing tools.
• Ability to build trust and confidence with coworkers by working collaboratively and bringing others along in your thinking and decision making.
• Thrives in a diverse, inclusive, team-oriented environment.
• Has a growth mindset; is hungry to learn and grow, both individually and with a team.
• Strong written and verbal communication skills as well as interpersonal skills.
• Self-starter and strong team player.
• Bachelor’s degree or equivalent work experience.

Benefits:

• Opportunity to solve big challenges and deliver meaningful impact in the rapidly-evolving healthcare IT industry.
• Opportunity to work with seasoned business leaders and product visionaries from Amazon, Microsoft, Nuance, athenahealth, Waystar and multiple successful technology startups.
• Competitive compensation package with base salary and bonus plus employee stock options.
• 100% of medical, dental and vision coverage for employees.
• Supplemental benefits including life insurance, accidental death and dismemberment (AD&D) insurance and an employee assistance program (EAP).
• Company-sponsored 401k retirement plan.
• Flexible work environment with a remote-first culture and frequent in-person touchpoints.
• Unlimited paid/personal time off (PTO).

Outbound AI is an equal opportunity employer that values diversity. We do not discriminate on the basis of race, religion, ancestry, color, national origin, gender, sexual orientation, age, marital status, disability status, citizenship, genetic information, veteran status or military service, or any other characteristic protected by federal law or Washington state law. If you need assistance with your application or an accommodation due to a disability, please contact us.

At Outbound AI, we began as a virtual company and have now embraced a fully remote workforce! With regularity, we come together in person as a company and in smaller teams to help foster teamwork, build our culture, support each other and execute better.