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About the Company

Qumulo is the leading file data platform for multi cloud environments, providing unrivaled freedom, control, and real-time visibility for file data at massive scale. Fortune 500 companies, major film studios, and the largest research facilities in the world trust Qumulo to help them innovate with their mission-critical digital files. The Qumulo experience makes file data management simple with continuous new features, a single solution for all workloads, and access to customer success experts on your schedule.

At Qumulo we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we welcome and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.

About the Position

Customers are the lifeblood of our company and Qumulo is looking for a strategic, customer focused and results-driven Professional Services Manager (PSM). PSM’s at Qumulo are responsible for delivering an amazing Day 1 experience for our customers. A PSM will coordinate and deliver customer on-boarding, installations, training and other professional services sold.

Responsibilities

• Handle overall responsibility for delivering a seamless hardware and/or software installation experience. Requires strong communication skills, both verbal and written.
• Work with Customer Success Managers (CSMs) in the successful delivery of professional services. Requires impeccable preparation.
• Work with customers to coordinate customer on-boarding, installation, and training. This role will ensure that customers derive maximum value from their investments in Qumulo and are successful with their product. Requires strong attention to detail.
• Provide prescriptive guidance to customers on data center best practices as it pertains to their Qumulo investment. Requires broad knowledge on a number of disciplines, combined with expertise in the Qumulo product.
• Accurate and detailed accounting of the PS engagement via trip reports.
• Contribute to the development of the Qumulo professional services practice by sharing and actively participating in retrospective reviews.
• Provide feedback to engineering and product teams on product gaps and areas of improvements.

Qualifications

• 5+ years of professional services delivery experience
• 5+ years with IT infrastructure (storage, networking, servers, applications)
• C-level communication skills
• Strong problem solving skills with a can do attitude
• Interpersonal skills that allow for successful interaction with all stakeholders
• Detail oriented and able to multitask and prioritize
• Experience in customer facing roles
• Ability to solve problems independently while in the field
• Ability to work independently with minimal supervision
• Must be able to lift fifty pounds regularly and repeatedly
• Ability to travel up to 75% and schedule own travel
• Turkish & Arabic language speakers preferred

Highly Desirable Experience

• Expert level experience with scale-out file systems
• Excellent networking configuration and troubleshooting experience with modern switch operating systems (Cisco, Arista, Mellanox)
• Familiarity with Linux & Windows operating systems
• Familiarity with Windows Active Directory

Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

*Please note that employment at Qumulo is contingent upon completion of a satisfactory background check.

For more information on our Applicant and Employee Privacy Notice please click on the link below:

http://qumulo.com/applicant-employee-privacy-notice

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