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About the Company:

Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere – at the edge, in the core data center and in the cloud. With unstructured data growing in more locations faster than ever before, enterprises today need a way to store, manage, and curate data simply and efficiently in any location, on any platform. This is precisely what Qumulo was founded to accomplish.

At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.

About the Position:

Customers are the lifeblood of our company, and we are seeking a strategic, relationship-driven, and results-oriented Senior Program Manager on the Customer Success team. This role is responsible for driving programs that ensure our customers achieve their desired outcomes. The Senior Program Manager will lead a mix of initiatives, including OEM partnership programs and special projects focused on business processes and systems improvements, all aimed at delivering a seamless, high-quality experience for our customers. This role is ultimately responsible for ensuring operational alignment across all programs, driving measurable improvements in service quality and efficiency, and fostering clear communication across all stakeholders.

Responsibilities:

• Own the success of all assigned programs, including core OEM support programs and broader business process or systems projects

• Oversee and manage complex projects through the complete lifecycle, from planning and design to operational rollout and measurement

• Work cross-functionally with internal stakeholders and OEM partners to implement integrated processes, tools, and workflows

• Build strong relationships with stakeholders to ensure programs align with company initiatives and business objectives

• Drive and facilitate change, ensuring continuous improvement of processes, systems, and customer-facing operations

• Lead business process and systems improvement initiatives (e.g., CRM feature enhancements, workflow automation, support tool optimization) to drive efficiency and effectiveness

• Communicate program updates, process changes, and performance results to all stakeholders to ensure smooth adoption, operational consistency, and a unified experience

Qualifications:

• 5+ years leading increasingly complex, multi-organization programs or projects with measurable business outcomes

• Experience managing joint programs or partnerships with external vendors or OEMs

• Excellent written and verbal communication skills, with the ability to convey complex operational concepts to diverse audiences

• Skilled at articulating proposals, program impacts, and recommendations to stakeholders and all levels of leadership

• Strong problem-solving skills with a focus on practical, scalable solutions that deliver measurable results

• Ability to manage complex, enterprise-level projects and programs from initiation to delivery, balancing competing priorities effectively

• Proven process management and organizational skills to drive alignment across multiple stakeholders, including business systems and operational workflows

• PMP or PgMP strongly preferred; Lean Six Sigma or Agile/Scrum certifications (e.g., CSM, PSM I) a plus

The annual pay range for the role is USD $127,000 - $191,000.

Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

As part of the employment process, Qumulo conducts comprehensive background checks on all final candidates for employment. The background check process may include a review of criminal history, credit history, employment verification, education verification, and other relevant information.

Qumulo is committed to complying with all applicable federal, state, and local laws concerning background checks. We ensure that our background check process is fair, consistent, and transparent, and we follow all legal requirements regarding the timing and scope of such checks.

For positions in jurisdictions with specific legal requirements, such as restrictions on the timing of criminal history inquiries, we will conduct these checks in accordance with local laws and only after a conditional offer of employment has been made, where required.

For more information on our Applicant and Employee Privacy Notice please click on the link below:

Privacy Notice